Hybrid Tier 1 - Help DeskTechnician - Remote Tier 1 - Help DeskTechnician - Remote
Dice · United States (Remote) · nan, Stati Uniti d'America · Hybrid
About the job
As an IT Help Desk Tier 1 Technician, you will play a crucial role in providing technical support to end-users, ensuring the smooth operation of our clients' systems. The ideal candidate will have an associate degree in a related field, a minimum of 1 year of relevant experience, and a strong foundation in IT support, including proficiency in Active Directory, VPN support, and excellent customer service skills.
Responsibilities
- Provide first-level technical support to end-users via phone, email, and remote assistance.
- Assist with user account management, password resets, and access permissions in Active Directory.
- Support and troubleshoot VPN connectivity issues.
- Troubleshoot and resolve hardware and software issues in a timely and efficient manner.
- Collaborate with other IT team members to escalate and resolve complex technical issues.
- Document and maintain accurate records of support requests, and resolutions.
- Deliver outstanding customer service, ensuring a positive end-user experience.
- High School diploma plus minimum of 1-year minimum experience in a Tier 1 IT support role.
- Preference given to candidates with associate or bachelor s degree in related field or who have experience working on an IT help desk.
- Customer service focused, able to communicate clearly, and have a passion for serving.
- Comprehensive knowledge of personal computers and general experience with IT troubleshooting.
- Proficiency in Active Directory user and group administration.
- Experience in supporting and troubleshooting VPN connectivity.
- Excellent communication and interpersonal skills.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- A proactive and collaborative approach to teamwork.
- Candidates must pass a federal background check.
Tier 1 - Help DeskTechnician - Remote