Homeoffice Product Manager - Payments
Ministry Brands · United States Of America, Stati Uniti d'America · Remote
About the job
Job Description
Ministry Brands is looking for a Product Manager - Payments to join our growing team!
Who We Are
Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit, and for-profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement – advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good.
Ministry Brands is committed to acknowledging and valuing our employee differences and to creating an environment in which every individual’s unique strengths and abilities are developed and valued. Our employees share in the responsibility for creating this environment and demonstrate mutual respect and acceptance in the workplace. We welcome everyone and are dedicated to creating a culture where all our employees have equal opportunity to be heard and reach their full potential.
What You'll Do
Owner of the holistic product life cycle and customer journey for Ministry Brands payments product segment. Work will be collaborative and generally independent. This individual will work with the broader product team, inside of a shared product management cadence. Your job will be to identify customer needs and extract insights that lead to new customer acquisition, increased product usage, and existing customer retention, then translate those needs into actionable initiatives. This individual will work hand in hand with Operations, Sales, Marketing, Design, and Engineering to solidify product requirements that upgrade old product experiences and deliver new breakout experiences that drive customer loyalty.
Key Responsibilities
At Ministry Brands, we recognize that your career is just one important piece of your dynamic life. We offer a robust range of benefit offerings designed to cultivate a lifestyle of balance and personal success.
Robust healthcare options – Options include a plan that is 100% covered by Ministry Brands for employee only coverage as well as a generous HSA contribution by the company. Employees have several healthcare options to choose from in order to find what works best for them.
Flexible paid time off – There is no perfect, one size fits all balance between work and home. We provide flexible work schedules, PTO for vacation, and up to 80 hours of paid sick/safe leave. We also feature 11.5 days of fully paid holidays!
Paid parental leave – Adding a new child to the family is a big adjustment! We provide the time and income to allow parents to adjust to their new normal in the healthiest way possible.
Mental health support – Ministry Brands is a stigma free company with the National Alliance on Mental Illness. Associates are supported through an Employee Assistance Program which provides access to in-person or virtual counseling at no cost.
Ministry Brands is proud to be an Equal Employment Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Ministry Brands is looking for a Product Manager - Payments to join our growing team!
Who We Are
Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit, and for-profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement – advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good.
Ministry Brands is committed to acknowledging and valuing our employee differences and to creating an environment in which every individual’s unique strengths and abilities are developed and valued. Our employees share in the responsibility for creating this environment and demonstrate mutual respect and acceptance in the workplace. We welcome everyone and are dedicated to creating a culture where all our employees have equal opportunity to be heard and reach their full potential.
What You'll Do
Owner of the holistic product life cycle and customer journey for Ministry Brands payments product segment. Work will be collaborative and generally independent. This individual will work with the broader product team, inside of a shared product management cadence. Your job will be to identify customer needs and extract insights that lead to new customer acquisition, increased product usage, and existing customer retention, then translate those needs into actionable initiatives. This individual will work hand in hand with Operations, Sales, Marketing, Design, and Engineering to solidify product requirements that upgrade old product experiences and deliver new breakout experiences that drive customer loyalty.
Key Responsibilities
- Translates strategic objectives into actionable initiatives
- Conducts customer research including interviews and win/loss analysis
- Facilitates feedback meetings with sales, marketing, legal, operations, and other internal stakeholders
- Works with engineering leadership to define solution architecture and feature requirements
- Coordinates product designers to design best in class interfaces
- Develops Market and Product Requirements Documentation
- Builds business cases to understand ROI and opportunity cost
- Prioritizes initiatives based on revenue impact, customer value creation, and alignment with company goals
- Coordinates with the product owners, designers, and development managers on quarterly planning and sprint cadence
- Coordinates with release management team to successfully launch new products and features
- Understands and utilizes key metrics to drive growth including Customer Count, CAC, LTV, ARR, EBITDA, churn, and product specific KPI’s
- Defines software and professional service products including pricing, positioning, and implementation
- Reports to senior leadership on strategy, financials, and initiative progress
- Bachelor's degree or an equivalent combination of education and experience
- 4+ years of experience managing payment processing and online commerce products
- 4+ years of experience in product management, preferably in SaaS software
- Experience working with financial systems, and payment regulations
- Curious about changes in the payment landscape and knowledgeable of emerging trends
- Strong communication and presentation skills
- Ability to engage and support cross-functional teams
- Can meet tight deadlines, lead by example, be willing and able to roll-up sleeves and dive into the details when necessary
- Experience launching product software for clients and consumers
- Ability to manage multiple projects in various stages, from ideation through market delivery
- Prefer 4+ years of business experience in one or more of the following: design, engineering, project management, strategy, business analysis, or similar field
- Possess excellent analytical skills with experience in information and data analysis, impact analysis, cost-benefit analysis, ROI, and globally integrated solutions with ability to interpret data to make fact-based decisions
- Experience with Pendo a big plus
- Agile, Agile Product Lifecycle Management, Build vs Buy, Competitive Intelligence, Functional Specification, New Product Development, New Product Introduction, Product Demonstration, Product Management, Product Management Lifecycle (PMLC), Product Requirements, Product Research, Product Strategy, Roadmaps Management, Software Requirements Specification, User Research, Web Design, Web Development, Application lifecycle management (ALM) Software, Bug Tracking Software
At Ministry Brands, we recognize that your career is just one important piece of your dynamic life. We offer a robust range of benefit offerings designed to cultivate a lifestyle of balance and personal success.
Robust healthcare options – Options include a plan that is 100% covered by Ministry Brands for employee only coverage as well as a generous HSA contribution by the company. Employees have several healthcare options to choose from in order to find what works best for them.
Flexible paid time off – There is no perfect, one size fits all balance between work and home. We provide flexible work schedules, PTO for vacation, and up to 80 hours of paid sick/safe leave. We also feature 11.5 days of fully paid holidays!
Paid parental leave – Adding a new child to the family is a big adjustment! We provide the time and income to allow parents to adjust to their new normal in the healthiest way possible.
Mental health support – Ministry Brands is a stigma free company with the National Alliance on Mental Illness. Associates are supported through an Employee Assistance Program which provides access to in-person or virtual counseling at no cost.
Ministry Brands is proud to be an Equal Employment Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
