About the job
About Our Client
A dynamic technology firm is seeking a Head of Customer Success to lead and expand the customer success team. The role involves ensuring users have an outstanding experience and offers the opportunity to make a significant impact at a rapidly growing company. Fully remote candidates are also welcome.
What you'll do
- Design, grow, and manage the customer support team, enhancing satisfaction among customers and their clients.
- Develop and execute strategies to improve overall customer experiences.
- Collaborate closely with product, engineering, and operations teams to ensure the voice of the customer is embedded in all company operations.
- Create and implement scalable processes and systems to support a growing user base.
- Provide regular insights and feedback to the executive team on customer trends, needs, and potential areas for enhancement.
What They're looking for
- Proven experience in leading a customer success or customer experience team within a fintech or tech environment; experience in consumer-facing fintech or enterprise platform is a plus.
- A deep understanding of customer lifecycle management, emphasizing user engagement and satisfaction.
- Strong communication and interpersonal skills, with the ability to cultivate relationships with customers and internal teams.
- A passion for the future of money, with the ambition to stay ahead of industry trends.
- Nice to have, but not mandatory: Experience with banking as a service (BaaS), stablecoins, crypto, or blockchain products.
Perks include
- **Unlimited time off 🛼** A minimum of 10 days off is required to recharge and maintain peak performance.
- **Flexible working ☕** Options to work from home or the office—whichever environment fosters productivity and confidence.
- **Flexible Benefits 🧠** Comprehensive health, dental, and vision plans, along with company-subsidized life insurance.
- **Equity plan 📦** An equity option plan is available for every employee to benefit from the company's success.
- **Familiarization with products 🌧️** Team members receive cards to help them understand the core offerings.
- **Health and Wellness 📚** Reimbursements for qualifying wellness expenses, such as gym memberships and fitness classes.
- **Team summits ✨** Regular gatherings to foster relationships, strengthen bonds, and share the vision for the future.
