About the job
To support our continued growth in EMEA, Linnworks is in search of a passionate and experienced individual to join our Solution Engineering team and contribute to the growth of a fast-paced Sales Organization. We are looking for driven individuals that take the initiative to find creative solutions to complex problems while working in a highly collaborative, team environment.
In this role, you will bring an open mind and a positive attitude while creating exceptional customer experiences for our prospects.
The Solution Engineer will be responsible for demonstrating the value, power, and competitive advantage of our ecosystem and the technical capabilities of our core platforms. The Solution Engineer will work with prospective clients, customers, and partners to ensure a strong fit for their businesses and will be seen as a trusted advisor for the company. They will have the opportunity to contribute to the sales, product, services, and partnership strategies.
This position is available to someone who is able to work remotely in the UK. Occasional travel will be expected.
In this role, you will..
- Own pre-sales technical support of prospects and partners from initial contact through product demonstration and hand off to onboarding
- Work with Sales Executive members to acquire, grow and expand mid-market & enterprise accounts by addressing prospects’ technical challenges
- Actively engage with prospect stakeholders to drive solutions to complex technical or business workflow challenges
- Assist Sales Executives to thoroughly respond to RFP and technological requests
- Collaborate with a global team of talented Solution Engineers to drive better processes throughout all aspects of our products and services
- Possess a complete mastery of Linnworks’ product offerings, business model, emerging technologies, and partner platforms
- Provide feedback to internal stakeholders and Product Managers to drive platform and workflow improvements
- Provide training and guidance to all Linnworks Team members, helping us grow our position as e-commerce experts
- Be flexible to take on additional tasks needed to scale the sales organization
- Coordinate and collaborate with the support and onboarding teams to ensure the long-term success of the client
- Continuously develop your knowledge of our product, industry, and sales process
Required Experience:
- 5+ years of experience in SaaS, eCommerce, B2B Sales/Solution Engineering or Implementation/Onboarding roles.
- A proven track record of success selling mid-market and enterprise-level SaaS products through demonstrations, drafting RFP responses, and architecting solutions
- An understanding of complex web and mobile applications utilized for documentation and project management
- Experience with consultative, value-based selling methodologies
- Working knowledge of e-commerce business
Preferred Experience with the following Technical Stack:
- Google Suite
- Salesforce
- Confluence
- Slack
- Clue
- IMS/OMS/WMS
You’d come on board with...
- Great communication and interpersonal skills
- A team player with strong collaboration skills
- A true entrepreneurial mindset, you’re self-motivated, resourceful, innovative, forward-thinking, accountable, and committed.
- Highly organized and great time management
- Excellent at picking up new skills and willingness to continuously develop personal and professional skills through training and feedback.
- Enthusiastic about working in a fast-paced, scale-up environment
We offer the following Benefits & Perks:
- Fantastic team culture based on trust and belonging
- Remote + flexible working
- Laptop & a work-from-home budget – Get a personal budget of £500 to set up your home office
- Private Medical Insurance with Aviva, including Dental & Optical
- Group Life Insurance & access to Yulife Wellbeing & Rewards
- Mental well-being support - Access therapy, mental health sessions, and yoga through a free premium subscription to Headspace
- EAP confidential benefit with access to 24/7 compassionate guidance & expert advice
- 25 days holiday + bank holidays
- Training, support, and personal development
Life at Linnworks:
Linnworks is proud to be an Equal Opportunity Employer (EoE). We believe that diversity of experience, perspectives, and background leads to a better environment for our employees, and better service for our customers. The training and development of our employees is something we value deeply. We are committed to continuous investment into their personal growth, providing clear paths for career progression, and equipping them with the tools and training required to become experts in their profession.
Please ensure you are eligible to work in the UK.
