About the job
Job Description
Job Summary
We are seeking an experienced Senior Specialist to manage and oversee tier 1 and tier 2 content management logistics for our marquee events, including Relate. This role involves communicating and managing all associated deadlines for all sessions, ensuring seamless execution and delivery of exceptional content. The ideal candidate will excel in executive communication, secure high-profile speakers, manage their requirements and onsite experience, and coordinate deliverables for session promotion materials.
What You’ll Be Doing
This role offers the opportunity to work on high-profile events, collaborate with talented professionals, and contribute to the success of our marquee events. If you are a strategic thinker, a strong communicator, and passionate about delivering exceptional content, we would love to hear from you.
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
The US annualized base salary range for this position is $74,000.00-$112,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.
The Intelligent Heart Of Customer Experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.
Job Summary
We are seeking an experienced Senior Specialist to manage and oversee tier 1 and tier 2 content management logistics for our marquee events, including Relate. This role involves communicating and managing all associated deadlines for all sessions, ensuring seamless execution and delivery of exceptional content. The ideal candidate will excel in executive communication, secure high-profile speakers, manage their requirements and onsite experience, and coordinate deliverables for session promotion materials.
What You’ll Be Doing
- Oversee the planning, organization, and execution of content sessions for our tier 1 and tier 2 events.
- Communicate and manage deadlines for all content-related tasks, ensuring timely delivery of all sessions.
- Secure speakers, manage their riders, and ensure a seamless onsite experience.
- Manage deliverables for session promotion materials, working closely with the marketing team.
- Liaise with executives to communicate progress and updates on all tier 1 and tier 2 events.
- Ensure the delivery of exceptional content sessions that meet high standards and event objectives.
- Work with various teams across the organization to ensure all event logistics are aligned and executed flawlessly.
- Act as the primary liaison between executive stakeholders and the content management team.
- Schedule and facilitate regular update meetings with executives to review event progress, address concerns, and provide status reports.
- Create and manage: an executive communications schedule and process to keep C-suite up to date with all tier 1 and tier 2 events.
- Create and manage a repeatable process for inviting and managing all executive participation for tier 1 and tier 2 events.
- Prepare comprehensive briefing materials for executives, including session outlines, speaker bios, and key talking points.
- Ensure that executive feedback is incorporated into event planning and execution.
- Provide real-time updates to executives during events, addressing any last-minute changes or issues promptly.
- Minimum of 3 years of experience in content management, event production, or a related field.
- Excellent verbal and written communication skills, with the ability to effectively interact with executives and high-profile speakers.
- Strong organizational skills and attention to detail, with the ability to manage multiple tasks and deadlines simultaneously.
- Proven ability to build and maintain relationships with speakers, stakeholders, and team members.
- A proactive approach to problem-solving, with the ability to anticipate challenges and develop solutions.
- Ability to work independently while collaborating effectively with global teams.
- Willingness to travel as needed for meetings and events.
- Experience in managing content logistics for large-scale events.
- Familiarity with project management software and tools.
- Strong project management skills with a track record of delivering successful events.
- A customer-oriented attitude, always thinking about the customer experience while planning and executing content.
This role offers the opportunity to work on high-profile events, collaborate with talented professionals, and contribute to the success of our marquee events. If you are a strategic thinker, a strong communicator, and passionate about delivering exceptional content, we would love to hear from you.
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
The US annualized base salary range for this position is $74,000.00-$112,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.
The Intelligent Heart Of Customer Experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.
