About the job
Apply now as an Online Store Support Specialist!
Are you passionate about providing exceptional customer service and enhancing the online shopping experience? We’re looking for an enthusiastic Online Store Support Specialist to join our team and help us deliver outstanding support to our customers.
Position Overview: As an Online Store Support Specialist, you’ll play a crucial role in addressing customer inquiries, resolving issues, and ensuring a seamless shopping experience. Your role requires excellent communication skills, a problem-solving mindset, and a dedication to customer satisfaction.
Key Responsibilities:
Note: We will only review applications submitted through the provided link.
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Are you passionate about providing exceptional customer service and enhancing the online shopping experience? We’re looking for an enthusiastic Online Store Support Specialist to join our team and help us deliver outstanding support to our customers.
Position Overview: As an Online Store Support Specialist, you’ll play a crucial role in addressing customer inquiries, resolving issues, and ensuring a seamless shopping experience. Your role requires excellent communication skills, a problem-solving mindset, and a dedication to customer satisfaction.
Key Responsibilities:
- Respond to customer inquiries via email, live chat, and phone with professionalism and empathy
- Handle orders, returns, and exchanges efficiently, ensuring accuracy and customer satisfaction
- Maintain detailed and accurate records of customer interactions and transactions
- Collaborate with team members to continuously improve the customer experience
- Resolve customer issues and escalate complex problems when necessary
- Proficiency in written and verbal English
- Minimum of 1 year of customer service experience
- Excellent communication and interpersonal skills
- Ability to manage multiple tasks in a fast-paced environment
- A suitable home office setup with a PC or laptop (minimum 15 Mbps internet speed; backup connection of 10 Mbps required)
- Competitive hourly rate: $3-4 USD per hour
- Comprehensive health insurance with dental coverage
- Enjoy the flexibility of working from home
- Paid time off, performance bonuses, and year-end bonuses
- Opportunities for growth within a growing company
Note: We will only review applications submitted through the provided link.
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