Hybrid Customer Support Specialist - Level 2 Customer Support Specialist - Level 2
Nutrisense · Ontario, Canada (Remote) · nan, · Hybrid
About the job
Job Description: Customer Support Specialist - Level 2
Full-time (Weekend hours may be applicable)
About Nutrisense
If you are a Customer Support Specialist looking for the challenge of operating in a fast-paced environment, please read on...
We are a health tech startup with a mission to help anyone discover and reach their health potential. The Nutrisense mobile app leverages continuous glucose monitoring (CGM) with access to virtual support from best-in-class nutritionists so that everyone, not just individuals with diabetes, can learn about their unique food responses, understand their metabolism, and reach health goals that lead to an optimized life.
Our customers range from the ultra-healthy trying to take their lives to new levels to individuals with diabetes trying to manage their disease. Our platform focuses on bringing individualized, real-time data about your metabolic health to the palm of your hand.
We are seeking a passionate and customer-centric individual to join our dynamic support team. As a Customer Support Specialist, you will be the first point of contact for our members, providing exceptional support and troubleshooting their inquiries. Your ability to build strong relationships, problem-solve effectively, and adapt to a fast-paced environment is crucial. A strong understanding of billing and payment processes is essential for this role.
If you are interested in joining a mission-driven startup that is disrupting the health industry and cares about creating a dynamic environment for its employees, apply today.
Responsibilities:
Nutrisense has an organization-wide commitment to diversity, equity and inclusion. We strive to create a work environment where everyone has a sense of belonging. Individuals from historically underrepresented or underserved communities are strongly encouraged to apply.
We benchmark total compensation to industry standards, taking into account candidate's experience, skill, and geographical location.
Confidence can sometimes hold us back when applying to a role. But wanted to share with you that we are not looking for perfect for this role. Nutrisense offers an environment where we want to see you grow if you are looking to do so. So if you bring a different background than a traditional customer support role, please do apply if this is a role that you feel you could grow in plus be excited about everyday.
Full-time (Weekend hours may be applicable)
About Nutrisense
If you are a Customer Support Specialist looking for the challenge of operating in a fast-paced environment, please read on...
We are a health tech startup with a mission to help anyone discover and reach their health potential. The Nutrisense mobile app leverages continuous glucose monitoring (CGM) with access to virtual support from best-in-class nutritionists so that everyone, not just individuals with diabetes, can learn about their unique food responses, understand their metabolism, and reach health goals that lead to an optimized life.
Our customers range from the ultra-healthy trying to take their lives to new levels to individuals with diabetes trying to manage their disease. Our platform focuses on bringing individualized, real-time data about your metabolic health to the palm of your hand.
We are seeking a passionate and customer-centric individual to join our dynamic support team. As a Customer Support Specialist, you will be the first point of contact for our members, providing exceptional support and troubleshooting their inquiries. Your ability to build strong relationships, problem-solve effectively, and adapt to a fast-paced environment is crucial. A strong understanding of billing and payment processes is essential for this role.
If you are interested in joining a mission-driven startup that is disrupting the health industry and cares about creating a dynamic environment for its employees, apply today.
Responsibilities:
- Deliver exceptional customer support via email, chat, and phone.
- Troubleshoot technical issues and provide clear solutions.
- Manage customer billing inquiries and resolve payment issues.
- Build strong relationships with customers through empathetic communication.
- Collaborate with internal teams to improve product and service offerings.
- Utilize customer feedback to enhance the overall member experience.
- 1+ years of experience in customer support or a related field.
- Proficiency in customer support software and tools.
- Strong problem-solving and troubleshooting skills.
- Excellent verbal and written communication abilities.
- Ability to thrive in a fast-paced, dynamic environment.
- Understanding of billing and payment processes.
- Availability to work US time zone hours, including some weekends.
- 100% Remote Environment - No strings attached - We encourage our employees to travel and experience life as they see fit
- Flexible PTO
- Work From Home Reimbursement
- Health & Fitness Reimbursement
Nutrisense has an organization-wide commitment to diversity, equity and inclusion. We strive to create a work environment where everyone has a sense of belonging. Individuals from historically underrepresented or underserved communities are strongly encouraged to apply.
We benchmark total compensation to industry standards, taking into account candidate's experience, skill, and geographical location.
Confidence can sometimes hold us back when applying to a role. But wanted to share with you that we are not looking for perfect for this role. Nutrisense offers an environment where we want to see you grow if you are looking to do so. So if you bring a different background than a traditional customer support role, please do apply if this is a role that you feel you could grow in plus be excited about everyday.
