Hybrid HR Representative HR Representative with verification
Freeport-McMoRan · nan, Stati Uniti d'America · Hybrid
About the job
Why You Should Apply for This Job
At Freeport-McMoRan, we are committed to providing employment that recognizes excellence and encourages safe production, with a culture supported by our core values. Here, you’ll find a collaborative environment where safety is a top priority. Apply Today!
Where You Will Work
Our global headquarters is in Phoenix, Arizona. Several hundred employees support our operations in finance, human resources, health and safety, information technology, planning, and more. Our flexible work program allows employees to work virtually as well as come together in person when needed at our Collaboration Hub in Phoenix and/or one of our site locations. Employees can work remotely from most states in the U.S., with the exception of California, Connecticut, Illinois, Kansas, Kentucky, Massachusetts, Michigan, New Hampshire, New York, North Carolina, Oklahoma and South Carolina. Additional states may be excluded from remote work based on business factors. Should the position shift to in-person (office/site) work in the future, the company will offer relocation benefits at that time, so long as the position meets the established eligibility for these benefits.
Description
First line of contact for company employees, dependents, potential new hires, pension participants and retirees addressing a variety of questions/needs. Use strong interpersonal skills to handle/document multiple tasks and systems simultaneously. Make quick, accurate decisions using systems, FAQs and independent judgement to resolve/escalate customer issues. Responsible for meeting performance targets. Must use discretion, demonstrate integrity and maintain employee confidentiality.
Minimum Qualifications:
The estimated pay range for this role is currently $20.00 - $27.00/hour. This range reflects base salary only and does not include bonus payments, benefits, or retirement contributions. Actual base pay is determined by experience, qualifications, skills, and other job-related factors. This role is eligible for additional discretionary and incentive payment considerations based on company and individual performance. More details will be shared during the hiring process. Click here to view a sample of Total Rewards Estimate for this role.
Freeport-McMoRan promotes a drug/alcohol-free work environment using mandatory pre-employment drug testing as allowed by applicable laws.
Equal Opportunity Employer
Please be advised Freeport-McMoRan will never request payment for job-related expenses from applicants. If you receive any suspicious emails, please disregard them, and report the incident to [email protected].
At Freeport-McMoRan, we are committed to providing employment that recognizes excellence and encourages safe production, with a culture supported by our core values. Here, you’ll find a collaborative environment where safety is a top priority. Apply Today!
Where You Will Work
Our global headquarters is in Phoenix, Arizona. Several hundred employees support our operations in finance, human resources, health and safety, information technology, planning, and more. Our flexible work program allows employees to work virtually as well as come together in person when needed at our Collaboration Hub in Phoenix and/or one of our site locations. Employees can work remotely from most states in the U.S., with the exception of California, Connecticut, Illinois, Kansas, Kentucky, Massachusetts, Michigan, New Hampshire, New York, North Carolina, Oklahoma and South Carolina. Additional states may be excluded from remote work based on business factors. Should the position shift to in-person (office/site) work in the future, the company will offer relocation benefits at that time, so long as the position meets the established eligibility for these benefits.
Description
First line of contact for company employees, dependents, potential new hires, pension participants and retirees addressing a variety of questions/needs. Use strong interpersonal skills to handle/document multiple tasks and systems simultaneously. Make quick, accurate decisions using systems, FAQs and independent judgement to resolve/escalate customer issues. Responsible for meeting performance targets. Must use discretion, demonstrate integrity and maintain employee confidentiality.
- Primarily responsible for accurately responding to inquiries and requests about employee benefit programs, human resources policies, employment applications, payroll, and network access/password issues through calls, email, mail, and fax. Provide positive customer service with effective verbal and written communication skills.
- Analyze employees' needs, aiming to provide first call resolution, and exercise good judgement before referring to other tiers or departments and online resources.
- Maintain proactive contact with customers to ensure awareness of status until resolution. Perform outbound calls to employees during special projects to ensure awareness. Accurately document, route and escalate issue tickets.
- Thouroughly review returned applications for retirement, change in status, education assistance, etc. and follow up with applicant to complete or collect missing information before sending on for final processing.
- Perform Leave Management Intake calls, thoroughly informing the employee of process and expectations.
- Assist Tier II teams with day-to-day tasks pertaining to Benefits, Retirement, Verification of Employment, Leave Management, etc. Support and back up other team members in their daily activities. Support and sustain positive work environment that fosters team performance through own work and behavior.
- Perform data look up and entry in various HR administration systems (Tickets, SAP, SuccessFactors, etc.).
- Perform peer audits of data entry tasks to ensure accuracy. Track and provide immediate feedback to peers for correction. Update supervisor/manager of trends.
- Make recommendations for process improvements and draft change documentation.
- Project work as determined by supervisor to support other team's projects, company initiatives, etc.
- Perform other duties as requested.
Minimum Qualifications:
- One (1) year of experience as a customer service representative in a service center or similar position
- Working knowledge of Microsoft Office Word, email, spreadsheet and presentation applications
- Excellent customer service skills
- Strong verbal and written communication skills
- Ability to demonstrate empathy and build rapport with customers
- Demonstrated ability to make quick and accurate decisions
- Ability to identify and communicate opportunities for process improvement
- Skilled in collaborative work efforts within a team environment
- Strong organizational skills and detailed oriented
- Skilled in general computer and phone technology/applications
- Ability to solve simple and moderately complex problems
- Ability to quickly learn new technology applications
- Ability to multi-task using multiple applications and technologies
- High school diploma or equivalent
- Bachelor's degree in Human Resources, or related discipline and one (1) year experience in Human Resources
- Experience in an HR Shared Services environment
- Knowledge of general service center operations and inquiry management processes in high volume service center environment
- Knowledge of general HR functions, processes and operations
- Proficient in use of SAP and Microsoft Office
- Bilingual in English/Spanish
- Experience with benefit plans, pension plans, leave management
- Experience with SuccessFactors, Business Objects, SharePoint
- Familiar with HIPAA regulations
- Experience with Technology Troubleshooting
- Experience with high volume non-scripted phone calls/emails
- Position is in a busy, non-smoking office located in Phoenix, AZ. Location requires mobility in an office environment; each floor is accessible by an elevator and internal staircase.
The estimated pay range for this role is currently $20.00 - $27.00/hour. This range reflects base salary only and does not include bonus payments, benefits, or retirement contributions. Actual base pay is determined by experience, qualifications, skills, and other job-related factors. This role is eligible for additional discretionary and incentive payment considerations based on company and individual performance. More details will be shared during the hiring process. Click here to view a sample of Total Rewards Estimate for this role.
- Affordable medical, dental and vision benefits
- Company-paid life and disability insurance
- 401(k) plan with employer contribution/match
- Paid time off, paid sick time, holiday pay, parental leave
- Tuition Assistance
- Employee Assistance Program
- Discounted insurance plans for auto, home and pet
- Internal progression opportunities
- Learn more about our competitive and comprehensive benefits package!
Freeport-McMoRan promotes a drug/alcohol-free work environment using mandatory pre-employment drug testing as allowed by applicable laws.
Equal Opportunity Employer
Please be advised Freeport-McMoRan will never request payment for job-related expenses from applicants. If you receive any suspicious emails, please disregard them, and report the incident to [email protected].
