Hybrid Part-time Benefit Center Advocate (Work 100% from Home) - "Flex Schedule" Part-time Benefit Center Advocate (Work 100% from Home) - "Flex Schedule" with verification

• Part-time Benefit Center Advocate
• (Flex Schedule - Work from Home)
• Right Pay! Right Schedule! Right at Home!

We are seeking part-time employees (Member Advocates) to support our clients by taking phone calls regarding employee benefit enrollment. This is a meaningful role in which you can take pride in knowing that at the other end of our technology is a person, a family member, or a loved one that needs your support.

Why this Role is Right for You:

• Great Pay! ($17.00 per hour and possibly more)
• 100% Remote - Work & Train from the Comfort of Your Home (must be located in the U.S.)
• Flexible Schedule – Ability to grab shifts weekly
• Industry Leading Perks Including Early Pay:
• Early Pay enables you to receive pay within only 48 hours of having worked your shift!
• Access Early Pay via an app or physical card…anytime, anywhere…at no cost to you!

Benefit Center Member Advocate Details:

• Answer a broad range of inbound calls (in support of clients) in a professional, energetic, and positive manner
• Assist with benefit enrollment centered questions regarding enrollment, verification, tech, and active
• Respond accurately and thoroughly to caller inquiries and document call detail accordingly
• Ensure compliance in all areas of processing, completing all transactions timely and accurately

Pay:

• $17.00 Per Hour
• $19.00 Per Hour if Licensed in Life & Health Insurance

Schedule/Hours:

• Weekly Hours: Need to be available for at least 8 hours per week
• Must work a minimum of two hours per shift
• Monday – Friday (limited weekend hours may become available during our busiest times)
• Hours will fall between 7am-7pm (or until last call of the day is closed out) Central Time (CST)
• Hours will become available to choose from on a weekly cadence. (Although additional hours may become available each day). Choosing hours will be on a first-come-first-serve basis.
• Seasonal role - please note that this is a seasonal role with the length of the assignment being dependent on business volume and performance.

What You Need to Make the Cut:

• Strong customer-centric mindset
• Must be comfortable with technology – we are a technology company!
• Strong interpersonal skills to find success in every opportunity
• Exceptional phone etiquette and communication skills
• Team player who strives for excellence
• Resourceful and creative problem solver who can collaborate with members of the team to find solutions
• Healthcare benefits or insurance industry experience (Strongly preferred but not required)
• Ability to adhere to training and shift schedules, as well as attendance policies: there is flexibility in choosing the shifts that work best for you…however, the expectation is consistency and reliability in working the shifts you choose.
• The expectation for training is 100% attendance of all training sessions within the 16-day paid training program.

BYOT (Bring Your Own Technology) - In This Role You Will Utilize Your Own Technology. We Require that You Have:

• Windows Enabled PC/Laptop or MacBook (Chromebooks and Tablets are NOT supported)
• Internet speeds of above 50 Mbps (Download) and 5 Mbps (Upload)
• Ethernet Cable Connection
• USB Enabled Headset
• We also highly recommend that applicants possess a 2nd monitor (screen) when performing the role.

Training:

• Businessolver will provide a paid 16-workday training program prior to “going live”.
• Training Consists of both on-camera training sessions through Microsoft Teams, and self-guided/individual learning work (all completed from your home).
• On average, new Advocates will spend 10-20 hours per week attending on-camera sessions via Microsoft Teams, and an average of 10-20 hours per week completing self-guided learning work.
• It is required that all Member Advocate new hires attend all training sessions provided.

**Please note that the completion of a background check is required for this role.

Due to a large and exciting amount of interest in this role...Businessolver has partnered with XOR to implement a streamlined and cutting-edge application. The chatbot will ask you a series of questions for our team to learn more about you and your interest in the role. It's quick, easy and a great way to get started on your employment journey.

Equal Opportunity at Businessolver:

Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.