Hybrid Service Administrator for Loss Control Service Administrator for Loss Control with verification

We are Farmers!

We are… more than just your favorite commercials.  At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers.

Farmers is an award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture!  To learn more about our high-performance culture and open opportunities, check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.

Workplace: Hybrid ( ), Remote ( )

Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.

Job Summary

• Maximizes positive customer experience for regulatory personnel, agency force, and customers by identifying, understanding, and resolving their inquiries.
• Initiates contact and responds to inquiries from state Department of Insurance regulatory units, Farmers EA/IA’s, DM’s and large account policyholders.
• Responds to regulatory and service research needs of Loss Control management and field consultants.
  
  

Essential Job Functions

• Works as a liaison for Farmers Loss Control and the various state Department of Insurance regulatory agencies to insure regulatory services compliance.
• Maintains open communications with regulatory agencies to develop and foster positive working relationships.
• Coordinates Loss Control services needed to resolve compliance issues.
• Assembles and examines data and selects the appropriate Loss Control service for the best possible regulatory compliance solution.
• Utilizes standardized techniques and practices for solving regulatory issues by application of individual reasoning.
• Coordinates required regulatory compliance surveys and services for State identified hazardous employer accounts as identified or notified by Departments of Insurance.
• Works with all levels of Loss Control management and field staff on the regulatory needs of the department.
• Determines and recommends appropriate regulatory solutions to all levels of the department.
• Handles customer service for Loss Control services and products and supports large account service processing and loss information systems.
• Knows and follows product, system and loss control procedures for assigned responsibilities and territory.
• Keeps up-to-date with changes.
• Explains loss control corporate procedures, loss control philosophies, services and customer support initiatives to agents, and large account customers.
• Analyzes and answers basic and intermediate loss control, service, and loss data questions.
• Brings complaint calls to resolution using appropriate customer service skills.
• Reviews problems, communicates with loss control consultants and management personnel to obtain information when necessary, and responds to agents and policyholders by telephone and through correspondence.
• May refer most difficult or time-consuming queries to loss control consultants or management personnel.
• Coordinates account servicing needs for assigned loss control consultants and agents.
• Documents transaction information on system as appropriate.
• Develops loss analysis base data for utilization by field consultants, customers and/or agents.
• Attains service level standards as outlined in performance objectives.
• Maintains efficiency of calls/electronic work and manages individual average call time, schedule adherence and after call work.
• Continues to build personal skill set by participating in in-house and/or outside insurance/industry related courses/seminars as deemed necessary to expand product/system knowledge.
• Performs other duties as assigned.
  
  

Education Requirements

• High school diploma or equivalent required.
  
  

Experience Requirements

• None
  
  

Special Skill Requirement

• Effective verbal/written communication skills.
• Customer service skills.
• Typing skills.
• Basic PC skills.
• Ability to use Microsoft Excel, Word and PowerPoint.
• Basic math skills.
  
  

Physical Actions

• Besides some sedentary work, job duties require some or all of the following physical activities: Standing, carrying/lifting up to 10 pounds, seeing and hearing, walking, reaching, pushing and pulling, and speaking, reading, and writing.
  
  

Physical Environment

• Required job duties are normally performed in a climate- controlled office environment.
  
  

Benefits

• Farmers offers a competitive salary commensurate with experience, qualifications and location.
• CA Only: $16.69 - $25.60
• CO Only: $15.50 - $24.33
• HI Only: $15.50 - $24.33
• IL/MN/VT Only: $15.50 - $24.33
• o MD Only: $15.50 - $24.33
• NY/DC/Jersey City Only: $16.69 - $25.60
• Albany County: $16.69 - $22.95
• WA Only: $16.28 - $27.64
• Bonus Opportunity (based on Company and Individual Performance)
• 401(k)
• Medical
• Dental
• Vision
• Health Savings and Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• Paid Parental Leave
• Tuition Assistance
• For more information, review “What we offer” on https://www.farmers.com/careers/corporate/#offer
  
  

Job Location(s): R_US - United States

Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.

Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.

Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.