Remote Customer Success Engineer

Location: Remote from Europe or US east coast.

Our mission:

At Xata we’re on a mission to radically simplify the way developers work with data with our serverless Postgres platform.

We make managing database infrastructure easy giving developers all the functionality your application needs to evolve and scale.

What we’re building at Xata:

Modern applications are complex. We are building a Serverless Postgres Platform that augments PostgreSQL with the functionality modern applications need to evolve and scale.

In every feature we build, we optimize for developer experience that will ultimately reduce our customers time to market or dramatically simplify hard architectural problems at scale. Our application is highly intuitive and is great for data collaboration with the entire team.

At Xata, we are rethinking what a database is responsible for and redefining the status quo.

What you’ll be doing:

• Engaging with customers in a technical consultancy and advisor role throughout the customer journey providing technical and solution guidance for our Postgres Platform
• Create and conduct product demonstrations
• Serve as the primary point of contact for 3rd-level technical support
• Gather requirements from potential customers.
• Propose Postgres-based solutions to potential customers.
• Guide engineering roadmap to better fit what customers are expecting.
  
  

About you:

• Highly technical and experienced in operating PostgreSQL at scale.
• Understand the main issues that people hit when operating PostgreSQL.
• Keeps up to date with the latest developments in database systems.
• Understand the general sales process.
• Have demonstrated the ability to become a trusted technical advisor to customers and business leaders
• Excellent verbal, presentation, and written communication skills
  
  

Working at Xata:

• We’re stable. We raised $35M and have years of runway.
• We're remote first and have more than 10 years of experience leading distributed teams at Elastic. Our team is distributed around the world, mainly in Europe and the east coast of the USA.
• Be part of a healthy culture, a culture that truly thrives innovation, a culture that empowers people and cares about the team members
• We work asynchronously. We don’t do agile, the team meets weekly to check-in and then we use Github, Notion and Slack.
• You'll have autonomy, lead features or projects, and bring ideas to the table.
• We are community-driven and deeply care about the success of our users and customers.
• Our team is diverse with over 40% women.
• Xata is female founded and the first developer platform to have an all-female board of directors.
  
  

What we offer all of our employees:

• Competitive salary and stock options.
• Friendly, diverse and inclusive work environment.
• 30 vacation days (not including local public holidays).
• 2 months full paid parental leave.
• Flexibility, autonomy and impact
• Home office set-up budget + co-working space stipend
• We support continuous learning with budgets for conferences, courses and books.
• Healthcare.
• 2 company offsites per year, with partners and kids welcome as well. So far we’ve been to Italy, Greece, Spain. Check out our last offsite in Portugal.
• Ample opportunity and support for career development and impact, there’s no boundaries to your growth here at Xata.
  
  

Our investors:

Xata is well-financed by amazing investors, including Guillermo Rauch (founder of Vercel), Shay Banon (co-founder and CEO of Elastic), Neha Narkhede (founder of Confluent), Elad Gil, Christian Bach, and Mathias Biilmann (founders of Netlify), and many others.

We raised a $30 million Series A from top investors (Index Ventures and Redpoint), having the first ever 100% female board for such a technical company.

We care about diversity in tech:

If you come from an underrepresented background in tech, we strongly encourage you to apply. We strongly believe that our success is driven by the talented and diverse team brought together from a variety of backgrounds, cultures and countries. We are always challenging ourselves to build an inclusive culture that allows us to build innovative and successful products.

Our founder, Monica Sarbu, has also founded a non-profit organisation called Tupu that helps tech companies support diversity in tech through mentorship.

We're eager to hear from you and if you decide to apply, we're rooting for you!