Details zum Jobangebot
About Our Client
Our client is tackling a substantial market space to revolutionize the way businesses handle spend management. The co-founders initiated this venture to address the challenges faced by companies employing outdated software for managing significant amounts of spend annually. They introduced the industry's top Intake-to-Procure solution to introduce a user experience similar to consumer-grade products in B2B purchasing.
The company has a rapidly expanding team that has played a crucial role in scaling well-known companies. With substantial funding from various sources, the company has been valued at $1.5 billion in a short span of 3 years. In the current economic scenario, the company's offerings hold immense value to its customers, leading to accelerated business growth.
Your Role
Our client is seeking a Customer Success Manager to oversee the expanding customer base across various industries and customer segments, ranging from Growth to Enterprise clients. As a Customer Success Manager, you will collaborate closely with engineering and product teams, while engaging with a diverse set of stakeholders among customers. This role offers exposure to different company types and industries, advising customers on enhancing B2B purchasing management for immediate efficiency gains.
You will manage a portfolio of clients from different backgrounds, driving customer success and satisfaction. This position is well-suited for individuals who enjoy problem-solving, possess strong building skills, and are keen to work with renowned clients such as Coinbase, Snowflake, Toast, and others.
Responsibilities
- Define customer business objectives and partner with clients to ensure continuous delivery of these outcomes.
- Serve as a trusted advisor on procurement matters, educating customers on the company's platform and best practices.
- Cultivate relationships with key stakeholders across various departments such as Procurement, Finance, Legal, IT/Security, and Privacy/Compliance.
- Ensure high levels of customer engagement and satisfaction, focusing on adoption and loyalty.
- Collaborate with product and engineering teams to address customer needs and deliver new solutions effectively.
- Train and enable customers to become product experts, fostering their self-sufficiency.
- Work closely with Sales to manage renewals effectively and achieve targeted Net Revenue Retention (NRR).
- Enhance Customer Success assets and processes continuously to meet evolving needs.
Qualifications
- Minimum 5 years of relevant experience in customer-facing roles like customer success, account management, or strategic consulting. Prior experience in B2B SaaS within a fast-paced environment is advantageous.
- Strong interpersonal skills to establish trust and rapport with customers quickly.
- Excellent project management capabilities to handle a dynamic customer portfolio.
- Creative problem-solving abilities with a keen eye for detail.
- Business process-oriented mindset with focus on workflow efficiency.
- Proactive team player willing to contribute wherever necessary.
Desirable Qualifications
- Experience in procurement, sourcing, or vendor management, along with familiarity with procurement technologies such as ERP, HRIS, CLM, GRC, and workflow management tools.
- Background in payments software and working with financial roles like CFOs, Controllers, or Accounts Payable/Receivable.
- Proficiency in SaaS workflow management tools for configuration.
Salary Range
The salary range for this position is $100,000-$140,000 OTE, determined based on various job-related factors.
