Details zum Jobangebot
About Our Client
The American economy is struggling, with 53 million working adults—almost half the workforce—not earning a living wage. Our nonprofit aims to help them transition to higher-paying tech careers through flexible, part-time online programs. We work with industry partners to provide training and support in job searches, with an average wage gain of $24k three months after program completion. Our goal is to help workers join the middle class based on merit, not money, and to generate $1B in wage gains by 2025.
About The Role
The primary mission of the Communications & Operations Associate is to support an exceptional learner experience from program acceptance through completion and drive operational excellence by utilizing and creating the tools and processes necessary for the programs to more than double in the next 12 months.
The Communications & Operations Associate is an exempt position and will report directly to the Manager, Cohort Operations and work with various teams across the hiring company.
Responsibilities
The responsibilities of the Communications & Operations Associate will include, but are not limited to, the following:
Communications & Outreach (45%):
- Ensure that learners experience top-notch communication and service as they move through the intensive training programs.
- Serve as the primary point of contact for learner inquiries not related to coaching and training
- Own responses and maintenance of program inquiries in the track email account, looping in other relevant parties as needed
Program Operations (45%):
- Drive program operations effectiveness by managing the following processes across learning tracks managed by pods, with anticipation of serving thousands of learners annually:
- Assist with learner onboarding processes
- Lead Phase Progression/Accountability Review communications and appeals processes
- Review program data, including Salesforce/MMA documentation across program tracks, create contact lists, monitor data trends, and provide feedback
- Support maintenance of accurate and up-to-date data in Salesforce/MMA in partnership with cohort staff, including up-to-date preferred learner contact information
- Review learners’ assignment completion progress and checking select assignments for accuracy
- Manage the cohort program track calendars and meeting invitations, including weekly labeling, process reminders, and events schedule
- Work with coaches and the Program Director to increase program operational efficiency
- Facilitate and document team meetings and decisions; assist the Cohort Operations Manager to ensure that overall planning remains on schedule
Project Management (10%):
- Oversee Project Operations: Manage and oversee the operations portion of new experiments within cohorts, ensuring efficient execution and tracking.
- Task Management: Identify and prioritize tasks necessary for the successful completion of projects, including data collection, system integration, quality assurance, and reporting.
- Planning and Organization: Develop detailed project plans outlining key milestones and deadlines. Utilize appropriate tools (e.g., Salesforce, Spreadsheets) to organize tasks and track progress.
- Team Coordination: Work collaboratively with cross-functional teams to ensure all aspects of the project are executed smoothly.
- Communication Plan Development: Create and implement a comprehensive communication plan to keep all stakeholders informed and engaged. Schedule regular updates, meetings, and status reports to ensure alignment and transparency.
- Continuous Improvement: Gather feedback from learners and team members to identify areas for improvement and implement changes to enhance future projects.
Skills/Competencies
We recognize that individuals from marginalized backgrounds, including women, people of color, and those with disabilities, are often less likely to apply when they don’t meet 100% of the job qualifications. Don’t let that be the reason you miss out on this opportunity! We want to emphasize that your unique skills, experiences, and perspectives are valuable, and we encourage you to apply if you can demonstrate many of the skills and competencies. Below are the skills that are relevant for thriving in this role:
Must Haves:
- Committed to creating pathways to family-sustaining careers, breaking the poverty cycle, and creating upward mobility for low-wage workers
- Demonstrated history of embodying values, which inform work and drive organizational culture
- Shared sense of responsibility and ownership for collective work in making a positive impact on the community being supported
- Committed to continuous learning and growth in understanding and addressing issues of diversity, equity, inclusion, and justice
- Passionate about fostering a workplace culture that embraces and values individual differences
- Operational Excellence: Exceptional operational and organizational skills and ability to manage your own schedule and balance multiple demands, with demonstrated success working in fast-paced environments and solving problems creatively
- Relationship-Building: Strong interpersonal skills and ability to form trust-based relationships with learners and other stakeholders.
- Communication: This means being clear, concise, and confident in your interactions. You should be a strong verbal and written communicator and feel comfortable presenting information in public settings.
- Content Expertise: Experience with event planning, utilizing databases, social media preferred. Background in higher education or nonprofits in the workforce development space is a plus but not required
Nice to Have:
- Deep Empathy: Outstanding ability to understand and empathize with others, including people with diverse backgrounds and interests, and a commitment to improving the lives of underserved individuals
- Lifelong Learning: Commitment to lifelong learning and ongoing personal and professional development
- Social-Impact Mindset: Desire to work directly with underserved populations and meaningfully improve their lives, and experience driving a “double bottom line” in terms of producing business and mission impact
- Entrepreneurial Drive: Resourcefulness, agility, and comfort working in ambiguous, quickly changing environments, including eagerness to wear multiple hats as needed and to help shape organizational future
Other Logistics:
- This position is full-time: 4-day work week (Fridays are an operating day if there is a holiday closure during the week)
- Salary: $61,950
We take care of our employees by providing the following perks and benefits:
- 4-day work week (Fridays are an operating day if there is a holiday closure during the week)
- Medical, Dental and Vision insurance (100% Paid Employee Only Coverage)
- Flexible Spending Account and Health Savings Account
- Dependent care Flexible Spending Account
- Health Reimbursement Account fully funded by the organization
- Education reimbursement & personal development stipend
- Short and long-term disability
- Unlimited vacation (after a 90-day introductory period)
- Paid Parental Leave and Adoption benefits (after 1 year of employment)
- 11 federally recognized holidays
- 1 week office closure in July (week of July 4th)
- 2-week holiday office closure in December/January
- 401(k) retirement plan with automatic contribution
- Wellness Benefits/Wellness Resources
- Discount perks at work program
- Phone/technology stipend
- Home office setup stipend
