We are looking for a passionate Cloud Solution Architect (CSA) focusing on Azure Infrastructure to join the Customer Success team. As part of this role, you will be responsible for technical customer engagements, working with exciting projects within the Microsoft Azure customer base. This customer-facing position is a hands-on technical role spanning across design, build, and operations with a focus on issue resolution to remove customer technical obstacles and adoption challenges. You will leverage your technical expertise to help customers to realize their objectives.

With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond

Responsibilities

You will be responsible for:

• Customer Centricity
• Customer Satisfaction - Develop deep relationships with key customer IT decision makers, who drive long-term cloud adoption within their company to enable them to be cloud advocates. Be the Voice of the Customer; Share insights and best practices and connect with Engineering teams to remove blockers.
• Customer/Partner Insights: Provide feedback & insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement.
• Business Impact
• Delivery Excellence- Own committed pipeline and ensure delivery in alignment with customer expectations.
• Consumption (Cloud & Support) growth: Develop opportunities to drive Customer Success business results by working with technical decision makers to ensure they understand Microsoft's Azure Infrastructure value proposition and get value from their investment in the Microsoft technology.
• Architecture Design and Deployment - Run Architectural Design Sessions to build plan for implementing solution –governing design in line with customer business goals and their technical environment. Use CAF Landing Zones to rapidly enable migrations and help build customer resiliency.
• Resolution of Customer Blockers: Identify resolutions to issues blocking go-live of customer success projects by leveraging Azure Infrastructure technical subject matter expertise. Lead technical conversations with customers to drive value from their MS investments. Deliver all work according to MS best practices & policies and using repeatable IP.
  
  

• Technical Leadership
• Learn It All: Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals
• Accelerate customer outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-sure and learn from others to help accelerate your customers transformation journey
  

Qualifications

Required qualifications:

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field
• Multiple years of experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
  
  

Additional Qualifications

• Business Value: The ability to convey the business needs and value of proposed solutions, plans, and risks to stakeholders and decision makers. This includes the ability to persuade and inform based on facts and alignment with goals and strategy.
• Trusted Advisership: The ability to build trusted advisor status and deep relationships across stakeholders (e.g., technical decision makers, business decision makers) through an understanding of customer needs and technologies.
• Situational fluency: Using self-awareness as a mechanism to interpret verbal and non-verbal cues to increase your ability to "read the room."
• Insightful listening: asking insightful questions to understand the customer needs, issues, business environment and drivers, and going beyond what is said
• Technical experience and knowledge in Well Architected Framework/Cloud Adoption Framework (WAF/CAF), Enterprise-scale technical experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management
• Chemicals, Energy or Financial industry experience will be beneficial
  
  

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.