Sub-Saharan AfricaAussie Broadband’s (ABB) purpose is to change the game. As one of our Team Leaders, you’ll support this by managing your team’s performance and developing their ability to support the business, providing frontline technical support for Enterprise, Government and Wholesale customer network, voice and security incidents and service requests. You will also drive the best technical and support practices, provide technical guidance and act as an escalation point for all Enterprise Network and Voice Support Engineers.Sub-Saharan Africa

Sub-Saharan AfricaAt Aussie Broadband we believe Sub-Saharan Africadifference Sub-Saharan Africais something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Sub-Saharan AfricaEqual Opportunity EmployerSub-Saharan AfricaSub-Saharan Africa, supporting and celebrating difference is just one way that we demonstrate our value of ‘Be good to people’ everyday.

Sub-Saharan AfricaJoin us as we continue to grow and make a mark as the 5th largest telco in Australia!Sub-Saharan Africa

Sub-Saharan AfricaWhy work for Aussie?

Sub-Saharan AfricaFounded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we’re growing fast and not slowing down!Sub-Saharan Africa

Sub-Saharan AfricaOur fantastic culture lives and breathes our values:Sub-Saharan Africa

• Sub-Saharan AfricaDon't be ordinary, be awesomeSub-Saharan Africa
• Sub-Saharan AfricaThink BIGSub-Saharan Africa
• Sub-Saharan AfricaNo bullsh*tSub-Saharan Africa
• Sub-Saharan AfricaBe good to peopleSub-Saharan Africa
• Sub-Saharan AfricaHave funSub-Saharan Africa
  
  
  

Sub-Saharan AfricaWe are proud to be a Sub-Saharan AfricaB Corp Certified companySub-Saharan AfricaSub-Saharan Africa, which means we’re good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.Sub-Saharan Africa

Sub-Saharan AfricaWe care about our community Sub-Saharan Africathrough our Sub-Saharan AfricaPledge 1% commitmentSub-Saharan AfricaSub-Saharan Africa, Sub-Saharan Africasponsorship programsSub-Saharan Africa and our paid staff community service leave offering.Sub-Saharan Africa

Sub-Saharan AfricaBut don’t just take our word for it – Sub-Saharan AfricaWe have been named one of the top employers in Australia by Sub-Saharan AfricaHRD magazineSub-Saharan AfricaSub-Saharan Africa.Sub-Saharan Africa

Sub-Saharan AfricaThe good stuff

• Sub-Saharan Africa26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)Sub-Saharan Africa
• Sub-Saharan AfricaFree internet up to the value of $109 per monthSub-Saharan Africa
• Sub-Saharan Africa20% off our Fetch and Mobile services
• Sub-Saharan AfricaDay to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Origin, Specsavers, HCF and many moreSub-Saharan Africa
• Sub-Saharan AfricaCelebrating you! With monthly rewards and recognitionSub-Saharan Africa
• Sub-Saharan AfricaInternal training and resources for you to continue to learn, grow and achieve your career goalsSub-Saharan Africa
• Sub-Saharan AfricaYearly allowance for amazing Aussie merchSub-Saharan Africa
• Sub-Saharan AfricaFitness Passport for access to multiple gyms and pools across AustraliaSub-Saharan Africa
  
  
  

Sub-Saharan AfricaLet's Talk About YouSub-Saharan Africa

Sub-Saharan AfricaAs our enterprise Support Team Leader, you'll drive the best technical and support practices for the team. To be successful you will possess:Sub-Saharan Africa

• Sub-Saharan AfricaA minimum of 2-3 years of previous experience in cloud, infrastructure support, team lead or similar role with a strong desire to provide service to the customer beyond their expectations.Sub-Saharan Africa
• Sub-Saharan AfricaBroad and demonstrable knowledge of security and systems administration with a focus on:Sub-Saharan Africa
• Sub-Saharan AfricaVMware infrastructure, including vCloud Director, vCenter, NSX, VROPs, Horizon DaaS.Sub-Saharan Africa
• Sub-Saharan AfricaServer systems including Cisco UCS, Dell PowerEdge, and HPE Synergy.Sub-Saharan Africa
• Sub-Saharan AfricaStorage systems including NetApp product portfolio including ONTAP Cluster Mode, SolidFire/ HCI, EMC VNX, EMC Unity, Nutanix, Nexenta, StorageGRID and AltaVault.Sub-Saharan Africa
• Sub-Saharan AfricaBackups and replication, primarily using Veeam, Rubrik, Commvault and Zerto.Sub-Saharan Africa
• Sub-Saharan AfricaMicrosoft – Windows, Active Directory, DNS, DHCP, Group Policy, Exchange, Office 365Sub-Saharan Africa
  
• Sub-Saharan AfricaA passion and drive for continuous learning and self-improvement coupled with the ability to gain an understanding and competency in new technologies quickly.Sub-Saharan Africa
• Sub-Saharan AfricaA strong desire to provide service to the customer beyond their expectations.Sub-Saharan Africa
• Sub-Saharan AfricaDemonstrated experience coaching and mentoring other technical team members.Sub-Saharan Africa
  
  

Sub-Saharan AfricaHow will you support our "Why?"Sub-Saharan Africa

Sub-Saharan AfricaYou will play a key role in supporting our Enterprise, Government and Wholesale customer network. Your responsibilities will include:Sub-Saharan Africa

Sub-Saharan AfricaEnsuring the Enterprise Support Team's day-to-day operations are performed accurately and on time by delegating tasks and managing operational requirements of the team as required.Sub-Saharan Africa

Sub-Saharan AfricaProactively manage complex or escalated customer incidents.Sub-Saharan Africa

Sub-Saharan AfricaLeading and developing our team, ensuring the capability to support our business customers is developed and applied across the team.Sub-Saharan Africa

Sub-Saharan AfricaIdentifying, designing, and implementing business processes that improve the support experience.Sub-Saharan Africa

Sub-Saharan AfricaDeveloping strong business-wide relationships and continuous engagement of key stakeholders.Sub-Saharan Africa

Sub-Saharan AfricaGathering, maintaining, monitoring and ensuring compliance with key service delivery metrics, including but not limited to:Sub-Saharan Africa

• Sub-Saharan AfricaEquitable and appropriate project work allocation across the teamSub-Saharan Africa
• Sub-Saharan AfricaIncident management process timesSub-Saharan Africa
• Sub-Saharan AfricaProject delivery SLAsSub-Saharan Africa
• Sub-Saharan AfricaProject cost overrunsSub-Saharan Africa
• Sub-Saharan AfricaNPS and CSASub-Saharan Africa
  

Sub-Saharan AfricaInvestigating and resolving anomalies and incidents escalated by the technical support teams, monitoring systems or identified during daily, weekly, and monthly management. Implement service requests within a defined SLA framework.Sub-Saharan Africa

Sub-Saharan AfricaEscalating incidents to the relevant team leader, manager, carrier or third-party vendor in a timely manner.Sub-Saharan Africa

Sub-Saharan AfricaAs required, oversee or lead the analysis, design, documentation, planning, deployment and testing of complex adds, moves or changes for the business.Sub-Saharan Africa

Sub-Saharan AfricaUsing data and other techniques to identify recurring issues being reported or occurring for systems under management. Identifying the root cause and develop and implement mitigations or remedies to reduce the frequency or impact including:Sub-Saharan Africa

• Sub-Saharan AfricaIdentifying, planning and implementing system changes and improvements.Sub-Saharan Africa
• Sub-Saharan AfricaIdentifying, defining and implementing policy or process changes.Sub-Saharan Africa
• Sub-Saharan AfricaTraining or skills gaps are identified and addressed through coaching, on the job or formal training.Sub-Saharan Africa
  

Sub-Saharan AfricaIdentifying and implementing automation of regular tasks to improve team efficiency and increase customer solutions' reliability, performance and functionality.Sub-Saharan Africa

Sub-Saharan AfricaMaintaining high levels of technical competency through continued learning and application of relevant research, certifications, training, self-study and certifications.Sub-Saharan Africa

Sub-Saharan AfricaMonitoring the cloud and managed infrastructure and performing day-to-day maintenance tasks to ensure continued smooth operations.Sub-Saharan Africa

Sub-Saharan AfricaDispatching, prioritising, classifying, troubleshooting, investigating, and diagnosing incidents or faults affecting Enterprise, Government and Wholesale customer or partner products or services and coordinate the resolution of these incidents within the applicable SLA framework.Sub-Saharan Africa

Sub-Saharan AfricaProviding regular, relevant, clear, frequent, and proactive updates on customer cases and escalations to ensure the customer is kept informed throughout the case resolution lifecycle.Sub-Saharan Africa

• Sub-Saharan AfricaEstablishing and maintaining empathy with the customer and match the level of detail to the customer.Sub-Saharan Africa
• Sub-Saharan AfricaManaging all internal and external relationships in the customer's or partner's best interests, maintaining up-to-date case notes and data management.Sub-Saharan Africa
• Sub-Saharan AfricaAt all times, try to shield the customer or partner from the complexity of activities associated with restoring their services by acting as their proxy for the carrier, field service and other required third-party interactions whenever possible.Sub-Saharan Africa
• Sub-Saharan AfricaParticipate in rotational shift work to ensure that Enterprise, Government and Wholesale customers have access to support from 6.30 AM-6.30 PM AEST.
  
  
  

Sub-Saharan AfricaReady to join?Sub-Saharan Africa

Sub-Saharan AfricaApply directlySub-Saharan Africa and our fantastic team will be in touch!Sub-Saharan Africa

Sub-Saharan AfricaIf you have an questions get in touch today with our team at Sub-Saharan Africacareers@team.aussiebroadband.com.auSub-Saharan AfricaSub-Saharan Africa!Sub-Saharan Africa

Sub-Saharan AfricaEven if you feel you don’t meet all the requirements, we’d still love to hear your story. We are unconventional in many ways, and we like to think outside the box with the people we hire.Sub-Saharan AfricaSub-Saharan Africa