RemoteWorker UK · nan, · Remote
About the job
- Answering the telephone and providing excellent customer service at all times
- Ensuring you are meeting your set KPI’s and overall the Service Desk Golden KPI’s
- When creating or assigning a ticket all fields to be completed correctly (Customer name, type/subtype, technician assigned)
- Escalate IT issues to the Senior IT Service Desk Engineer/Service Desk Manager where necessary
- Creating/maintaining IT Glue for customers as well as internally
- Making recommendations to the Sales team from the Service desk where identified
- Responsible for assisting in the management of the hosted environment and local infrastructure for all customers
- Undertake small to medium-sized IT projects as instructed by the Service Desk Manager
- Setting up and configuring new core servers for our customers and internally
- Ensuring all software purchased licensing is recorded and maintained for our customers and internally
- Providing support for MAC and PC for our customers and internally Perform basic administrative support duties as required to meet specific operational objectives
- Perform miscellaneous job-related duties as assigned by the Service Desk Manager
- Work extra hours to meet deadlines, as required and where reasonable
- Provide assistance as required to the Service Desk Manager
- Provide assistance and support to colleagues in IT-related matters
- Ensure your workspace and office is kept tidy
- Windows 10/11 Managed Support
- Printer Managed Support
- Server 2016/2019 Managed Support
- Basic Group Policy Management and Active Directory
- Office 365 Admin Centre / Exchange Working Experience
- SharePoint / OneDrive / Teams
- Networking (DNS, DHCP, TCP/IP)
- Cyber Security Solutions (AV, Email Security, Web Filtering)
- MSP (Managed Service Provider) experience 24 months+
- VOIP Telephony Support - 3CX/Horizon
- Remote Desktop: Creation of new Server Infrastructure, Roles Installed from scratch
- Competitive Salary Quarterly Bonus Health Insurance Hertford office working and home working Extra holiday with length of service