About the job
The Solutions Consultant is responsible for providing product, technological and design consultancy and sales support to increase revenue in a specified region from Enterprise and Compliance Recording Software and Services bookings through direct and channel customer accounts.
- Monthly bookings and revenue generation
- Technical Accuracy for System Design, Services Pricing, Product Enhancements
- Product Knowledge and Design ability for relevant products
- Process Adherence for Quoting/Configuration, Design and Handover to Professional Services
- Partner Sales and Presales Enablement
- Specific MBOs (Management by Objective) as agreed with Manager
Product Knowledge
- Developing in-depth knowledge in core recording and compliance products and at least one area of specialisation (as agreed with Manager).
- Proactively learn the technology, application, and process of current and new product releases.
- Deliver presentations and demonstrations using the Enterprise and Compliance Recording Product Suite to show how customer initiatives and requirements can be met.
- Produce accurate and complete design documentation to reflect proposed solutions and enable transition to Professional Services teams.
- Ensure all customer requirements, points of integration and pre -requisites/assumptions are well defined
- Ensure solution proposed will meet the requirements of the customer
- Author responses to Customer / Prospect RFPs, RFIs and Requirements documents (or Co-Author with partners)
- Maintain and develop and understanding of key industry trends and competitors in assigned region
- Maintain and further development of knowledge on Verint portfolio and solutions
- Maintain regular contact with the Partner’s Pre-Sales team via conference calls, Webinars and face to face meetings for continued knowledge sharing, and in order to maximise their ability and desire to sell Verint products and services.
- Educate partners to enable them to develop equivalent knowledge and capability on the Verint solutions.
- Pass on the Verint Sales and Discovery methodology to the Partner sales/presales team to identify prospect/customer key business requirements, pains functions and processes.
- Contribute to process improvement initiatives including developing new template documents, design information, approaches and processes
- Provide ongoing Pre-Sales support and education to partners to develop their skills and self sufficiency
- Act as a conduit between the market and Verint, bringing in information about market needs and opportunities and disseminating information about Verint product and services to increase market awareness of Verint
General & Industry Specific
- I.T. background, with experience of working in software related business, Financial Trading or Unified Communications and contact centre environments
- Prior experience in a Pre-Sales role with a Telecommunications solutions provider.
- Solid Business background including strong communication (verbal and written), analytical and consulting skills
- Knowledge of Verint and Verint partners
- Knowledge of competitor organisations and products
- Unified Communications overall Technical Architecture
- Knowledge of the Trading and Public Safety markets an advantage
- Fast-paced, changing, revenue focused environment
- Solid understanding of contact center software, CCaaS, UCaaS, and applications
- ACD/PBX, IVR, CTI, Data Networking, IP protocols and VOIP technology
- Able to work independently under general direction towards predetermined longer-term goals
- Ability to work as part of a team, building supportive and collaborative relationships with colleagues in order to meet Verint’s objectives
- Ability to navigate through customer and partner organisations
- Ability to map Verint strategy to customer strategy
- Ability to relate business issues to technical solutions and technical issues to business solutions
- Ability to map technical and commercial value
- Ability to relate to customer issues and capable of assisting partners on how to apply solutions to meet the needs of customer specific environments
- Motivated to learn quickly
- Experienced in travelling assigned region as and when required and at short notice
Desirable:
- Degree level education in relevant discipline
- Relevant industry qualifications