Matter Labs · nan, · Hybrid
About the job
We expect you to independently conduct research in your area of ownership, design, implement and document solutions. This role is full-time with a strong preference for candidates located within the broader US or EU.
What You'll Be Doing
- Partner Relationship Management: Cultivate and maintain strong relationships with key partners, acting as their trusted advisor and advocate within the company.
- Daily Support: Serve as the primary point of contact for partners, addressing their inquiries, concerns, and requests in a timely and professional manner.
- Technical Liaison: Collaborate closely with our engineering team to ensure that partners receive the technical support and assistance they need to leverage our products and services effectively.
- GTM Strategy Development: Work closely with partners to understand their business objectives and challenges, co-designing tailored GTM strategies that drive mutual success and growth.
- Performance Monitoring: Monitor key account metrics and performance indicators, proactively identifying opportunities for optimization and improvement.
- Cross-functional Collaboration: Foster strong partnerships with internal teams, including sales, marketing, and product development, to ensure alignment and cohesion in supporting client needs.
- Feedback Loop: Gather feedback from partners regarding their experiences, preferences, and pain points, and relay this information to relevant stakeholders to drive continuous improvement.
- Market Insights: Stay abreast of industry trends, competitive dynamics, and market developments, leveraging this knowledge to inform strategic decisions and initiatives.
- 3+ years in partner facing and/or customer relationship management role
- Driven by passion, curiosity, and desire to make a meaningful contribution to the crypto industry
- Very strong project management and communication skills
- Focus on cross-team and cross-disciplinary skills that will allow you to work with various teams and stakeholders
- Solid understanding of blockchain technology
- Ownership mindset and a track record of successfully accomplished projects