Hybrid Insights Analyst

ABOUT US

DataEQ uses social media and other customer feedback data to help our clients (large enterprise brands) generate better CX insights, manage risk, improve conduct reporting and optimise social customer service. Data is at the heart of what we deliver, so our work requires a strong understanding of qualitative and quantitative methodologies, as well as the ability to structure data in innovative ways to address clients’ business problems.

ABOUT THE JOB

The DataEQ Analyst Team is an exciting group of passionate and detail-oriented data experts who believe in the value of social media as a source of actionable business insights. We are looking to hire an Arabic-speaking Insights Analyst who can report for us on various verticals including but not limited to financial services, politics, automotive, and retail.

The analyst will provide clients with insights to inform strategic and operational interventions for a range of business use cases, from customer experience to governance. Our clients are leaders in a range of diverse industries including, financial services, telecommunications, and retail.

Using DataEQ’s proprietary platform, the analyst will compile reports based on quantitative and qualitative analysis of social media data. Our analysts work closely with account directors and directly with clients, to develop research briefs and present their report findings. Internally, analysts consult with a methodological eye on a variety of business projects and client solutions.

Our best analysts are talented connectors of quantitative and qualitative consumer, competitor and market data, and are skilled at contextualising and communicating insights, verbally and visually. Our environment is fast-paced and deadline-driven, so you'll also need to manage your time in a way that balances time for thinking, with time for execution, and be willing to learn a lot as you go.

WHAT YOU’LL BE DOING DAY-TO-DAY

• Using our proprietary software, you’ll analyse, segment, visualise and interpret social data into monthly, weekly, quarterly and annual reports, typically in PowerPoint format.
• Creating compelling data stories, leveraging our core products to leverage informative, actionable insights.
• Presenting report findings to clients.
• Thinking about unique ways to report on our data.
• Weighing in on methodological components of reports, offering insight into how to improve existing measures where necessary.
• Partnering with internal DataEQ stakeholders to drive wider business objectives.

WHAT WE’RE LOOKING FOR

Required:

• A bachelor’s degree in a relevant field, including Social Sciences, Economics, Marketing or Arts.
• Excellent communication skills in English is a requirement.
• Excellent verbal and written communication skills. Previous experience writing reports for corporations is an advantage.
• Strong understanding of social research methods, including probability distributions, causation, variance, sampling, and social statistics.
• A strong track record of working under pressure to deadlines.
• Attention to detail and the ability to identify and communicate trends is a key competency for this role.
• An understanding and interest in data visualisation and storytelling from big data.
• Curiosity and drive to understand and explain real-world phenomena and trends.
• Previous experience in a corporate or related field is highly advantageous, but not required.
• The ability to present to senior-level stakeholders.

WHY YOU’LL LOVE WORKING WITH US

If you join our team, DataEQ will support you at work and at play. We have a dynamic and inclusive company culture and we hire people who put the smarts and hearts into everything they do. We are a fully remote company where you will have the flexibility to manage your own time because we focus on outcomes over inputs. Whilst our team is located around the world, the bulk of our team are based in Johannesburg and Cape Town, South Africa. Should you be located in one of these cities and you crave interpersonal connection, we do offer various opportunities to interact in person.

Our Jozi and Cape Town colleagues can enjoy our “Together Tuesdays” where we get together in a coworking space to enjoy the social engagement a few of us need. We also have monthly drinks to encourage less task-oriented discussions and more connection and banter.

In addition to our flexible and remote working culture which we LOVE, we have many more reasons why you should join our team:

• Generous annual leave
• Market related remuneration packages (including generous commission structures for our client-facing team members)
• Regular company status meetings to ensure everyone is aligned and working towards the same purpose
• Paid sabbatical after 5 years and 10 years of service
• Paid optional co-working space (with free lunch)
• Meeting-free days
• A solid work from home setup, which includes a contribution towards your wifi expenses
• Optional Pension Fund, Medical Aid and Group Life
• Annual company retreat
• Personal development budget
• Monthly team socials

Notice about the use of your Personal Information:

Please be advised that as part of our recruitment processes:

You acknowledge that collection of Personal Information is both necessary and requisite as a legal obligation that falls within the scope of execution of the legal functions and obligations of DataEQ in relation to assessing you and other applicants for the job position.

You unconditionally and irrevocably consent and authorize DataEQ to undertake the collection, processing, and further processing of your Personal Information by DataEQ, for the purposes of DataEQ’s general recruitment processes, for assessing your possible engagement with DataEQ.

Without derogating from the generality of the aforestated, you consent to DataEQ collecting and processing of Personal Information pursuant to the internet, and email policies in place, insofar as your Personal Information is contained, in relevant electronic communications.

You agree to absolve DataEQ from any liability in terms of the Protection of Personal Information Act (POPI), for failing to obtain your consent or to notify you of the reason for the processing of any of your Personal Information. You agree to the disclosure of your Personal Information by DataEQ to any third party, where DataEQ has a legal or contractual duty to disclose such Personal Information. You further agree to the disclosure of your Personal Information for any reason enabling DataEQ to carry out or to comply with any business or legal obligation DataEQ may have or to pursue a legitimate interest of DataEQ, in order for DataEQ to assess you for the job position for which you are applying.

You consent and authorize DataEQ to transfer your Personal Information outside the Republic of South Africa for any legitimate business purpose of DataEQ within the international community and its donors or members. DataEQ undertakes not to transfer or disclose your Personal Information unless it is required for its legitimate business requirements and shall comply strictly with legislative stipulations in this regard.