About the job
- Full Time, Fixed Term (2 years)
- Salary ranges from $79,900 to $99,900 inclusive of Super and Leave Loading.
The Royal Australian and New Zealand College of Psychiatrists (RANZCP) serves as the primary organisation representing the psychiatry medical specialty in Australia and New Zealand. Our mission focuses on training, educating, and advocating for psychiatrists in both countries, with a vision for excellence and equity in the provision of mental health care.
The role
In this role you will provide comprehensive support for selected applications within our organization. Responsibilities include administering day-to-day operations, delivering user training, creating and updating documentation, and resolving technical issues promptly. Ideal candidates possess strong troubleshooting skills and a commitment to ensuring smooth software functionality for end users.
Key Responsibilities
- Incident Management: Via service desk tickets, investigate and analyse reported incidents, document findings, and provide resolutions within defined service-level agreements (SLAs).
- Documentation and Knowledge Management: Create and maintain comprehensive documentation, including user guides, FAQs, and knowledge base articles, to enable end-users to resolve common issues independently.
- Escalation and Collaboration: Collaborate with internal teams, developers, system administrators, and business analysts to escalate and resolve application issues and ensure effective communication throughout the incident resolution process.
- Application Testing: Assist in the testing and quality assurance process for new software releases and updates to ensure seamless integration with existing systems and applications.
- Training and User Support: Conduct training sessions and create user guides to educate end-users on application functionalities and best practices, enabling them to maximize productivity and efficiency.
- Proven experience in providing technical support and troubleshooting for software applications in a professional setting.
- Proven experience in developing and presenting end user training for applications.
- Strong knowledge of operating systems (Windows) and Microsoft applications including Teams, SharePoint and the M365 suite of applications.
- Bachelor's Degree in Information Technology, Computer Science, or a related field (or equivalent experience) is desirable.
- Sound attention to detail.
- Excellent problem-solving skills and the ability to diagnose and resolve complex technical issues.
- Strong communication skills with the ability to explain technical concepts to non-technical users effectively.
- Eligibility Requirement: Applicants must be either an Australian citizen, permanent resident, or a New Zealand citizen.
At RANZCP, our employees are our greatest asset. We offer a range of benefits including monthly RDOs, hybrid work arrangements, gifted leave at the end of the year, competitive salaries, and ample training and development opportunities.
How To Apply
Please apply through the Expr3ss link, submitting a single document containing both your resume and a cover letter that addresses your qualifications, relevant experience, and suitability for the position. Refer to the position description for further details.
For any queries related to this position please email recruitment@ranzcp.org. We do not accept referrals from agencies.
Applications close at 5pm on Tuesday, 21 May 2024.
RANZCP is dedicated to fostering a diverse and inclusive workplace that respects and values the unique perspectives and contributions of all individuals. We actively encourage applications from Aboriginal and Torres Strait Islander peoples and Maaori peoples, aiming to provide a supportive and inclusive environment for all employees.
