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Description

Join Our Team at ThinkingIT Corp.

At ThinkingIT Corp., we are on a mission to enhance the iGaming landscape through innovative IT and marketing solutions. Our Operations and User Success team is pivotal in ensuring our clients achieve maximum value from our products and services. If you're interested in gaining practical experience in operations, user success, and CRM systems, we invite you to fill out our Interest Form.

What to Expect:

This opportunity is perfect for individuals looking to develop skills in customer relationship management and operational efficiency. Tasks may include:

• Assisting with updates and maintenance of CRM systems
• Gathering and tracking user feedback and support tickets
• Supporting internal operations with documentation and workflow enhancements
• Analyzing customer data to identify trends and inform best practices
• Collaborating with cross-functional teams to improve user experiences

Requirements

• Current students or recent graduates in Business, Marketing, Communications, or related fields
• Genuine interest in operations, customer success, and CRM
• Strong organizational and time management skills
• Effective communication skills in English, both verbal and written
• Willingness to learn about CRM tools (experience with HubSpot, Salesforce, or similar is a plus)
• A proactive approach to learning and problem-solving

Benefits

• Fully remote work
• Paid time off benefits
• Flexible hours (depending on role requirements)
• A collaborative, youthful culture
• Slack / Discord & Google Workspace (instead of Microsoft Teams and Outlook)
• The right tools to get your job done effectively
• Automation and process-driven workflows to make work smoother
• Tailored onboarding and coaching
• Fast career scaling
• Hands-on experience with CRM systems and customer success workflows
• Training in managing user support tickets, feedback, and process optimization
• Exposure to international clients in the iGaming industry
• Mentorship from the Operations and User Success team