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Our client is seeking a **Project Manager I** to join its Project Management Office (PMO). This hands-on project management role will support the implementation of small to medium-scale projects to ensure successful value delivery. The individual in this position will collaborate closely with customers and internal departments to ensure timely and within-scope deployments of solutions.

The Project Manager will oversee the entire project lifecycle, including pre-sale solution design, project implementation, system configuration, customer enablement, transition to Support, project closure, and, most importantly, value delivery. This role presents an exciting opportunity for hands-on project management and collaboration to support global colleagues and customers in achieving successful implementations.

Responsibilities

- **Interprets and transforms customer requirements into actionable project plans.**

- **Maintains accountability to drive assigned projects to successful completion.**

- **Collaborates closely with internal Sales and Customer Success team members, existing customers, and prospects to facilitate the design of integration solutions.**

- **Engages with customers and prospects during pre-sales efforts to scope solutions and document service requests based on customer needs and product capabilities.**

- **Develops and delivers scoping documentation to project stakeholders, both internal and external.**

- **Successful in driving multiple projects while utilizing a value-based approach with an emphasis on Speed to Value.**

- **Tracks projects and tasks through the PMO portfolio tool, closely working with Implementation Engineers on task assignments.**

- **Monitors and maintains key project dates and financial values within the PMO portfolio tool.**

- **Accurately tracks work and provides concise project status updates in line with PMO standards.**

- **Utilizes existing project processes and corresponding templates to effectively communicate with internal and external stakeholders.**

- **Facilitates meetings by preparing agendas, and clearly communicates outcomes and action items through meeting minutes and issue logs.**

- **Sets and manages expectations with project stakeholders while escalating to leadership as necessary.**

- **Proactively manages changes in project scope, identifies risks, and aids in developing contingency plans.**

- **Collaborates with internal teams to improve processes and provides feedback to the Product team on product ideas.**

Requirements:

- **A degree in a technical or business discipline, or equivalent work experience.**

- **Prior experience interacting with external customers is strongly preferred.**

- **Exceptional organizational and time management skills.**

- **Excellent verbal and written communication abilities.**

- **Proven ability to quickly learn new technology.**

- **Proven ability to multitask, prioritize effectively, and clarify priorities in uncertain situations.**

- **Skills to manage expectations and diplomatically resolve disputes or conflicts.**

- **Familiarity with Microsoft Office applications (MS Word, Excel, PowerPoint, Outlook).**

- **Minimum of 2 years in a hands-on project management role, preferably in SaaS software implementation.**

- **Ability to work independently while supporting internal stakeholders and external customers.**

- **Experience in interfacing with external customers at various levels and conducting customer meetings.**

- **Demonstrated ability to work as part of a cohesive team with shared technical resources across multiple projects.**

- **Ability to interpret requirements and implementation details and communicate them internally and externally in a clear manner.**

- **Strong attention to detail in documenting effort estimates, requirements, and project timelines.**

- **Confidence to work under pressure, communicate effectively with customers, and drive team adherence to committed deadlines.**

- **Demonstrated capability in applying project management principles within an evolving organization.**

Preferred Skills

- **Relevant industry or product experience in areas (e.g., interaction analytics, contact centers, enterprise SaaS software) is desired.**

- **Experience in scoping integration solutions or providing professional services is a plus.**

- **Project Management Certification is advantageous.**

- **Familiarity with project management software (such as Microsoft Project or Planview PPM Pro) is a plus.**

- **Experience with JIRA/Confluence is a plus.**

Benefits

Our client is dedicated to providing a well-rounded and generous benefits package designed to cater to both individual and family needs. Benefits include quality medical, dental, and vision coverage, life and disability insurance, reimbursement programs for fitness and tuition, 401k matching, generous PTO including an annual volunteer day, paid maternity and parental leave, commuter benefits, and more.