Emplois Human-centered-design à distance et à domicile ∙ Page 71

Description

Position Title: Assistant Tennis Pro, Full-Time

Reports to: Head Tennis Pro, Mint Valley Tennis Center

Supervises: Not applicable

Location: Mint Valley Tennis Center, Longview, WA

Status: Full-Time; Hourly; Exempt; + Lessons Commission

Pay: Ranges from $18-$35 per hour, depending on commission rate, participant volume, and relevant experience.

Established in 1904, the United States Tennis Association Pacific Northwest (USTA PNW) is a 501c3 non-profit organization working to promote and develop the growth of tennis by providing access for all. As one of the 17 sections of the USTA, the national governing body of the sport of tennis, USTA PNW serves more than 1.3M tennis players, 200+ tennis facilities, and provides low-cost RecTennis afterschool and summer parks programs to 40,000+ participants. USTA PNW has cultivated over 300 community partnerships including schools, public parks, recreation, and shared spaces across four states. USTA PNW is the largest employer of recreational tennis jobs in the Pacific Northwest with more than 500+ full-time, part-time, and seasonal employees annually, creating new tennis jobs within the immediate communities served as a core initiative of embracing diversity and inclusivity. 

USTA PNW believes that the game of tennis is a vehicle that can transform lives. Tennis promotes life-long fitness and wellness while instilling leadership and sportsmanship. The game also teaches teamwork, life skills, and builds stronger families and healthier communities. USTA PNW lives the mission daily, “to promote and develop the growth of tennis to inspire healthier people and communities everywhere.”  

USTA PNW was recognized for the first time as one of the 2024 and 2025 Top Workplaces by The Oregonian! This award is a testament to our incredible staff and the collaborative, dedicated, and trusting environment we've built together.

Additional information on our facilities can be found here: Vancouver Tennis Center, Galbraith Tennis Center, Portland Tennis Center and Mint Valley Tennis Center. All USTA PNW facilities are located in Washington State, with the exception of Portland Tennis Center in Portland, Oregon. 

Key Responsibilities:

• Provide beginner through advanced tennis instruction relating to the techniques and strategies of tennis to members, non-members and guests to enhance broad-based member participation.
• Assist and perform tournament administration.  Directly responsible for running a minimum of 6-8 tournaments per year with additional support provided to tournament administration at GTC. 

• Ensure that all club members, non-members and guests receive courteous, safe, prompt and professional attention to all their tennis development needs.
• Work consistent weekends and evening shifts as needed to meet schedule and facility needs (dictated by manager).
• Attend all staff, management meetings and training as required.
• Maintain an accurate record of all lessons and clinics given.
• Promote all programs, tournaments and events and consistently work towards on-going growth initiatives.
• Work to retain and grow facility memberships.
• Ascertain that all areas of the tennis facility are neat and clean at all times.
• Enforce facility rules and regulations governing the use of the facility, its equipment and other property.
• Implementation of Club Automation processes and procedures.
• Communication and service (knowledge of) available products at the pro shop.
• Respond to Associate Director of Tennis - Facilities/ Head Tennis pro in a timely fashion.

Skills and Qualifications:

• Preferred USTA certification. RSPA or PTR acceptable.   
• Proven and progressive experience in leading and teaching tennis.
• Proven experience working with juniors and adults of all abilities in a tennis club setting.
• Demonstrated ability to effectively build relationships with staff and customers.
• Work independently and collaboratively to accomplish responsibilities, goals and projects. 
• Provide excellent customer service to both internal and external customers, partners, vendors.
• Excellent written and oral communication skills. 
• CPR and AED certified preferred. 
• Proficient in use of Microsoft Office.

On-Court vs. Off Court needs:

• 90% On-Court (40% Lessons + 60% Programs)
• 10% Off-Court (Such as, but not limited to; Tournaments, admin work, meetings, professional development). Assist in running tournaments as requested. May temporarily increase # of Admin hours per week and reduce on-court hours based on tournament needs.  Tournaments may occur weekly or monthly depending on schedule.  Assistant Tennis Pro will be expected to administer and manage tournament events regularly. 
• Subject to change with business needs. 

Supervisory Responsibilities: None. This position does not oversee staff or direct staff.  

Internal Relationships: Works primarily and directly with Associate Director of Tennis - Facilities / Head Tennis Pro (program delivery, curricula, templates, quality assessment and support) and meets weekly for team meetings as scheduled with Tennis Pros, General Manager, and leadership team. Interfaces with Front Desk Staff and Registration Coordinators as needed.  

External Relationships: Maintains high-quality customer service with Members, Non-Members, and Guests at USTA PNW Tennis Centers, particularly during on-court delivery and directly scheduling lessons. Represents the mission and organization at special events, conferences and training as needed.

Travel demands: Infrequent.

Key Performance Indicators: When reviewing this position during the year, the following will serve as performance indicators: 

• Annual Reviews performed by Supervisor.  
• Evidence of effective use of program curricula, templates and QA tools. 
• Achievement of specific objectives for areas of responsibility. 
• Evidence of high quality customer service.  
• Evidence of performance of major duties. 
• Evidence of performance as a productive team member. 
• Evidence of effective internal and external relationships. 
• Evidence of delivering the USTA PNW mission.

Requirements

Work Environment and Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with reasonable accommodations given. This position requires the ability to:

• Operate standard office equipment, such as a computer (and its accessories), scanner, copy machine, printer, phone, or other home office equipment. 
• The ability to squat and bend over regularly.
• Occasionally move office products and supplies, up to 30 pounds. 
• Talk, speak or hear. 
• Use hands to finger, handle or feel; and reach with hands and arms. 
• Carry out repetitive motions regularly such as typing and motions holding a tennis racquet, 
• Respond to sounds and visual cues.
• The USTA PNW will comply with the Americans with Disabilities Act, and all amendments thereto, as well as any similar state laws and regulations. The USTA PNW will not discriminate on the basis of disability. 

Benefits

• Lesson comissions.
• 18 days of Paid Time Off accrued annually and 12 Annual Paid holidays each calendar year.
• Opportunity to opt for Employer-Paid Employee Health or Buy-Up plan, Dental and Vision insurance per current standards and plan rules.  Employee contribution to payment for benefit plans is determined annually.
• Life insurance, short-term and long-term disability, legal, identity theft protection, health advocacy, and AD&D coverage.
• 401k eligibility per plan rules (up to 4% company match, after one year of employment) and/or ROTH 401k.
• Employee and Career Development focus and assets provided to each employee.
• Several discounted rates and products for employees including Nike, Adidas, Columbia Sportswear, etc.
• Eligibility for discounted rate or free programming at all RecTennis locations and USTA PNW operated tennis facilities.