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Description

Mercier Consultancy MD is thrilled to offer a remarkable opportunity for a German Speaking Customer Service Agent for Booking.com, featuring paid relocation to the stunning country of Greece. In this role, you will be pivotal in providing outstanding customer support to German-speaking clients, assisting them with their travel and booking needs to ensure a seamless experience.

Responsibilities

• Assist customers in German through various communication channels, including phone, email, and live chat.
• Support clients throughout the booking process, including making, modifying, and canceling reservations.
• Troubleshoot and resolve any issues related to bookings, ensuring customer satisfaction.
• Document all customer interactions accurately in the CRM system for quality control.
• Collaborate with other teams to quickly resolve complex customer inquiries and issues.
• Stay updated on company policies, products, and promotions to provide accurate and helpful information to customers.

Requirements

• Fluency in German (both written and spoken), with English proficiency as a strong advantage.
• Previous experience in customer service, particularly in the travel or hospitality sectors.
• Excellent communication skills and a friendly, customer-focused attitude.
• Strong problem-solving abilities with the capacity to handle customer complaints professionally and effectively.
• Familiarity with CRM systems and online booking tools is beneficial.
• Willingness to relocate to Greece and adapt to a new cultural environment.
• Strong organizational skills and the ability to manage multiple tasks effectively in a dynamic workplace.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. 2 Extra Salaries Per Year
6. And Much More...