Emplois Agentur à distance et à domicile ∙ Page 3

Description

About the company: 

Ten was founded in 1998 in London, UK by Alex Cheatle and Andrew Long, driven by a clear and lasting vision: to deliver an unrivalled, personalized, and trusted service that empowers members to get the most out of life. That same commitment to excellence and meaningful service continues to guide everything we do today.  

The business began providing a lifestyle concierge service to just 20 members in London. As its reputation, contacts and expertise grew, Ten’s footprint and competence grew, making it one of the leading Lifestyle Management companies in the world. Today, Ten has more than 50 corporate clients- and employee-loyalty programs and runs private membership services for millions of members worldwide. Ten Lifestyle Group plc (Symbol: TENG) has been listed on the Alternative Investment Market (AIM) of the London Stock Exchange since November 2017. Our vision is to become the world’s most trusted concierge service.  

About the role:  

As a Lifestyle Manager – Travel Specialist, you will deliver exceptional, personalized service to our high-profile members and clients, researching the best travel options available, providing accurate quotations, and completing bookings with precision and care. You will combine your deep expertise in travel bookings and global destinations with a passion for delivering flawless, high-quality experiences that meet the standards expected by an elite clientele. 

This role requires advanced knowledge of GDS systems (preferably Amadeus), airline booking rules, and hotel reservations, as well as the ability to manage complex itineraries, including round trips, multi-city journeys, and open-jaw routes. A commitment to accuracy and service excellence is essential to succeed in this position. 

Requirements

KEY RESPONSIBILITIES 

• Serving our members primarily by telephone and email to fulfil their requests and offer suggestions to enhance their experience. 

• Ensuring you stay on member calls for the duration of the call before leaving for break. Calls can be 5 mins to 2 hours.    

• Handle all communication between suppliers needed to obtain the quotes/information and review the details of all quotations provided to you, before providing them to the member. 

• Provide end-to-end travel management services, including flight, hotel, and ground transportation bookings. 

• Use Amadeus GDS (or similar systems) to quote, reserve, issue, and modify flight tickets accurately. 

• Prepare and manage multi-segment, round-trip, and open-jaw itineraries for both leisure and business travellers. 

• Offer expert advice on airline alliances, frequent flyer programs, fare rules, and best routing options. 

• Coordinate with internal teams and external suppliers to ensure smooth travel experiences. 

• Deliver a high-touch service with discretion, empathy, and attention to detail. 

• Manage time-sensitive requests and prioritize multiple clients needs efficiently. 

• To manage and meet competing deadlines, while setting expectations with members and ensuring continued communication with them 

• Provide quotes via our CRM system by email for the members 

• Follow up with the members to see if they are ready for their adventure and answer any questions they may have 

• To always act in the best interest of the member, ensuring their needs are met   

• To fulfill requests in the most resourceful and intelligent way while following best practices  

• Handle all member payments (if applicable) and arrange supplier payment through our finance team when required. 

• Meet monthly KPI’s on Sales, NPS and Efficiency. 

• Have the ability to work on multiple requests and sourcing options from various suppliers according to the member’s needs. 

• Be flexible and adaptable to a change of priorities and complete requests within the given timeframe 

• The role may require some evening and weekend shifts

SKILLS AND EXPERIENCE

• Minimum 1-2 years of experience in travel, concierge, or lifestyle management services. 
• Proven experience using Amadeus to quote and book flights and hotels; advanced knowledge of the system is a plus. 
• Understanding of airline fare structures and ticketing, including additional services such as extra baggage and wheelchair assistance; knowledge of reissues and refund processes is a plus. 
• Knowledge of hotel rate types, loyalty programs, and preferred partner programs. 
• Excellent written and verbal communication skills in English (other languages are an advantage). 
• High attention to detail and commitment to accuracy. 
• Ability to work in a fast-paced, service-oriented environment. 
• Strong organizational skills and ability to navigate and work efficiently across multiple systems and tools simultaneously. 
• Flexible schedule, including occasional weekends or holidays depending on company needs.

Additional qualifications 

• A passion for working in a business that places members and customer service at their core as well as commercial success. 

• A natural communicator who always takes the time to keep their colleagues informed and up to date and always considers the best way to tailor communication to different audiences  

• Excellent English language skills, both written and spoken and any second language is always an advantage. 

• Commitment to supporting the delivery of Ten’s environmental, social and governance goals, and promoting policy adherence. 

Work location - We are hiring for both offices in Las Vegas & New York (100% on site job)

Benefits

Aside from regular Extended Health, Dental, Vision and Telehealth we have other benefits listed below: 

• Employee Assistance and mental wellness resources 

• Travel offers from a variety of sources that allow great discounts on hotels, cruises, and rental cars. These vary by location. 

• 22 days of Paid Time Off your first year and maxing out at 32 days per year in your 4th year (based on a 40hr work week). 

• 3 extra float days after 3 years of work. 

• One month off, fully paid sabbatical every 5 years of work, in addition to your Paid Time Off days. 

• Full catalogue of learning modules that cover a wide range of categories for personal and professional development 

• Discount on Pet Insurance and a variety of other non-travel perks and discounts 

• IATA card after 90 days which gives access to travel discounts 

• Monetary loyalty rewards at 3yrs, 5yrs, and 10 years of service 

• Working Holidays: Ability to work from any of our 23 global offices for a short period of time 

 DE & I Statement 

 Widespread acceptance for every person. We encourage diverse philosophies, cultures, and backgrounds. We praise diversity and are dedicated to creating an inclusive work environment for our employees. This idea ties the Ten teams together. Ten is honored to be an Equal Opportunity Employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law