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Description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-leading organizations across the BPO and Customer Support Services landscape. We pride ourselves on delivering bespoke career solutions, ensuring that every candidate finds their ideal role within the most prestigious global companies.

Job Overview

We are currently seeking a dynamic professional for a Polish Speaking Solutions Consultant position in Bulgaria. This role is perfect for those looking to advance their career within the Customer Support Services industry while enjoying the vibrant lifestyle offered by one of the most exciting jobs in Bulgaria.

Key Responsibilities

• Act as the primary point of contact for Polish-speaking clients, ensuring excellence in all Customer Support Services interactions.
• Analyze client needs to provide tailored solutions, maintaining the high service standards of our consultancy partners.
• Resolve complex inquiries through various channels, including phone, email, and live chat platforms.
• Maintain detailed records of customer interactions to contribute to the ongoing improvement of support processes.
• Collaborate with international teams to meet and exceed performance KPIs and quality benchmarks.
• Utilize deep product knowledge to troubleshoot issues and offer proactive, value-added guidance to end-users.
• Participate in regular feedback sessions to foster a culture of continuous growth and development within the support unit.

Requirements

• Native or fluent Polish (spoken and written).
• Valid EU passport (mandatory).
• Exceptional communication skills, with a focus on delivering high-quality Customer Support Services.
• Strong problem-solving abilities and a service-oriented mindset.
• Proven ability to work effectively in a fast-paced, multi-cultural environment in Bulgaria.
• Previous experience in a contact center or service-led industry is highly preferred.

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• €1,500 Signing Bonus (one-time)
• And Much More...

Life in Bulgaria

Bulgaria is rapidly becoming the premier destination for international professionals seeking a high quality of life at an affordable cost. With its stunning mountain landscapes, rich history, and pleasant Mediterranean-influenced climate, Bulgaria offers a perfect balance between a rewarding career and a vibrant, sunny social life.

Choosing to relocate to Bulgaria allows you to enjoy world-class dining, bustling city life, and a welcoming expat community. As part of our comprehensive relocation support, we ensure your transition is seamless, helping you settle into your new life in Bulgaria with ease. Discover why so many professionals are choosing Polish-speaking jobs here.

How to Apply

If you are ready to elevate your career with a Polish Speaking Solutions Consultant position in Bulgaria, we would love to hear from you. Click the "Apply Now" button to submit your CV and join our team. We look forward to reviewing your application at Mercier Consultancy Group.