Remote Tech Product Operations Analyst chez Astropay
Astropay · Fully Remote, États-Unis d'Amérique · Remote
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Sponsorisé par OysterAt AstroPay, we believe in empowering people to reach their full potential and to be part of an innovative and forward-thinking company. Our goal is to provide a cutting-edge online payment solution that goes beyond just a traditional wallet. We are dedicated to creating a dynamic and challenging work environment that fosters creativity, innovation, and a strong sense of community among our team.
Our multinational and multicultural team is made up of talented and motivated individuals who are passionate about delivering the best possible experience to our customers and users. We value teamwork, collaboration, and a can-do attitude, and we’re always looking for new talent to join our growing company.
If you’re looking for an exciting opportunity to work with a dynamic and innovative company, AstroPay is the perfect place for you. With our entrepreneurial spirit and drive to succeed, we offer an environment where you can grow both personally and professionally. Join us today and be part of our mission to revolutionize the online payment industry.
Primary Responsibilities & Expectations:
- Define, strengthen and optimize operational processes that will improve the team’s ability to deliver.
- Monitor operations related tools and performance indicators.
- Reach out to service providers to discuss any errors, potential improvements, and overall management.
- Communicate and collaborate with different functional teams.
- Provide support to other teams as an escalation point for defects, and give insight into processes implementation and payment solutions specifics.
- Provide feedback and engage in product improvement discussions.
Core Competencies and Skills:
- Problem solver – analytical; capable of seeing both the big picture and the fine detail. Previous experience as Technical Account Manager or similar roles will be valued.
- Background working with databases. Experience on data analysis and reporting/visualization tools is a plus.
- Good verbal and written communications skills to both technical and non-technical audiences.
- Can-do attitude – happily takes on any relevant task; comfortable in a fast-paced, dynamic, growing company culture.
- Determined – not afraid to question and investigate difficult challenges so that they can be resolved quickly.
- Excellent/High level of Spanish & English, written and oral. Exclusive requirement.
Benefits:
- Flexible hours: We are results-oriented.
- Professional growth: Take off your professional career. Explore your passions.
- Fully remote: Work from anywhere.
- AstroTeam: Get in touch with your team and have fun.
- AstroPay House: Meet and connect with AstroPayers in all the world.
- Training: Keep on building your knowledge with EDX platform.
