Hybrid Core Integration Specialist chez Meridianlink

JOB SUMMARY

We are looking for Core Integration Specialist who have an aptitude and/or experience with programming and who also enjoy client interaction.  You will use your technical expertise to triage and troubleshoot Core Integration-related issues for our clients and coordinate with staff and internal resources to ensure that support tickets are resolved in a timely manner.  You’re happiest to help improve the quality of support tickets, thus helping our software integration programmers provide better turnaround time and providing clients with a better customer experience.  You thrive in a technical environment that’s team-oriented while still acknowledging individual achievements.

Responsibilities

•          Manages backlog, readily updates clients and internal staff, and solves cases in a timely manner.

•          Participates in technical workshops with clients to derive value added services and implementations.

•          Gathers Core Integration requirements from clients to create cases for staff to resolve.

•          Analyzes business workflows and technical information provided by clients and advises the best custom solution for the client’s business workflow.

•          Contributes to internal knowledgebase by documenting client requests in a clear and concise form to reduce the turnaround time that is necessary to complete a given request.

•          Troubleshoot and rapidly identify solutions that can be implemented without the need for additional resources. 

•          Helps peers understand various requirements/constraints of the supported Core Integrations.

•          Performs other projects/duties as assigned.

Qualifications

•          Excellent verbal and written communication skills

•          Work well in a team environment, personal commitment, effort, motivation through challenges, and initiative in all aspects of work

•          Aptitude for learning new programming languages and technologies

•          Good problem-solving skills

•          Super strong passion for learning, and teaching others what you know

Preferred

•          Bachelor’s degree w/ GPA requirement of 3.5 or higher from an accredited college/university, or relevant experience.

•          1+ years in customer-facing roles, preferably for IT/Fintech companies.

•          Familiarity with programming languages like VB.NET, C#, or Java