Hybrid Website Development and Engagement Officer chez Doctors without borders

Applications will be accepted until 9:00am EDT on Monday, XXMay 2025

Salary Grade: Level 14 - $70,676 in starting year

At the core of Doctors Without Borders/Médecins Sans Frontières (MSF) Canada’s identity is a commitment to medical ethics, independence, neutrality, and impartiality. We go where people’s medical needs are greatest. These ideals have driven every aspect of our work – from medical care and logistical coordination, to finance and communications – since MSF was established in 1971. 

The Website Development and Engagement Officer will develop and manage the overall design, strategic implementation, development, deployment, and maintenance of MSF Canada’s website stack. This role will support the marketing objectives of Communications, Fundraising, Humanitarian Affairs, and Human Resources recruitment with the goal of improving engagement with varied audiences.

The Officer will be part of a team that thrives on innovation and collaboration with opportunity to expand your skillset across several areas of non-profit digital marketing including SEO, UX, revenue generation, and brand-building. Success in the role will be measured based on user engagement metrics, site health, and internal stakeholder satisfaction levels.

MSF Canada is looking for someone who will be responsible for:  

• Strategy: Collaborate on digital engagement strategy and planning with the manager with the goal of optimizing site experience and improving conversions to support a range of departmental objectives (Fundraising, Recruitment, Communications); Coordinate and fulfilling website change requests from other departments like Fundraising, International recruitment, Humanitarian Affairs. Skills: WordPress management, HTML, JS, GitHub, and intermediate CSS necessary; Advise teams and provide consult on outgoing web assets such as articles, campaign landing pages, donation pages with respect to SEO, accessibility, UX, and site experience practices; Support in development of web analytics reports and tracking plans using GA4, GTM, and web quality monitoring tools.

• Website development and management:  Manage MSF Canada websites (DoctorsWithoutBorders.ca, Dispatches, Impact Report), on WordPress CMS in English and French, ensuring optimal performance, accessibility (WCAG 2.0 and AODA), scalability, security, and usability; Develop and maintain custom WordPress themes and plugins; Support development and implementation of plans to enhance website impact and user experience, focusing on mobile responsiveness, A/B testing, and effective message delivery; Design and author web pages and interactive features such as alerts, Gutenberg blocks, API integrations.

The successful candidate will bring to MSF Canada:  

• College or university degree in computer science/digital communications management/website management/ or an appropriate combination of training and progressive work experience
• Fluency in spoken and written English
• Experience managing a bilingual (English/French) website is a significant asset
• 3-5 years’ experience in full-stack WordPress theme development, design, content management, data measurement, and back-end server administration
• Proven experience in developing and delivery of user-centric web experiences especially for non-profit supporters.
• Advanced knowledge of website programming and open-source content management systems: HTML5, JavaScript, CSS, GitHub, FTP, WordPress content management systems (multisite configuration)
• Intermediate knowledge of any multimedia production software tools such as: Adobe Creative Suite CS5 or above (Photoshop, Illustrator, Fireworks, Acrobat Pro, InDesign, etc.)
• Experience working with an enterprise project management tool such as Asana, Monday.com, Jira, etc.
• Growth-oriented with strong motivation to learn new skills and innovate

A detailed job description is available HERE.

MSF Canada will provide:

• Starting 4 weeks' vacation per year 
• Access to an Employee and Family Assistance Program (EFAP) 
• Flexible work hours and a hybrid working model (minimum 40% in office) 
• An accessible, open concept, shared office space with bookable workstations (consisting of sit/stand desks, swivel chair, laptop with dock and double monitors) and various sized meeting rooms  
• A commitment to incorporating equity, diversity, and inclusion in everything  
• 5% RRSP contributions (no employee matching required) 
• Health Spending Account 
• Lifestyle Spending Account 
• Group insurance (Life, Dependent Life, AD&D) 
• Peace of Mind plan (prescription drug coverage, accidental dental, hospital care, etc.) 
• Professional development budget
• A positive and innovative office culture is based on core values of humanity, integrity and results

Candidates must be legally authorized to work in Canada; MSF Canada is not able to support or relocate candidates from outside Canada.

NOTE: Any questions or concerns regarding accommodation and accessibility may be addressed to ask.hr@toronto.msf.org.