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Hybrid Operations Supervisor chez Brink's

Brink's ·  Toronto ON, Canada · Hybrid

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Sponsorisé par Designlab

About the job

The incumbent will be responsible for overseeing various lines of business (ARM/ATM/CIT, Vault, Safe & Key, and Brinks Safe Products) at their assigned location. With an emphasis on team leadership (Union and Non-Union) and process improvement, ensuring proper operating procedures, and adherence to safety and security regulations, while maximizing profitability, and maintaining customer service standards.

Responsibilities

Operations Management

  • Ensure minimum productivity standards for MAC (Customer Service Response Times) and Cash in Transit (Stops/Hour).

  • Maintain routes in Ocean and schedule CIT runs out of the branch.

  • Responsible for daily opening of the vault; check-out & in of liability; vault balancing; provide direction and allocation of resources.

Employee & Labour Relations

  • Ensure demonstration and promotion of both Company Values and Success Factors

  • Engage in active communication with all branch employees to promote engagement and well-being.

  • Ensure grievances are addressed in a timely fashion; make recommendations for disciplinary actions; administration of applicable Collective Bargaining Agreement.

  • Ensure adequate staffing levels are maintained and scheduling creation and posting.

Customer Service

  • Respond to customer inquiries as required and assist in finding solutions to any unresolved issues.

  • Completion of monthly customer SLA reporting.

Security Protocol Enforcement

  • Compliance with procedures and processes and ensure they are performed in accordance with the CSR/RMS and Regional requirements.

Health & Safety

  • Promote and ensure a physically and mentally safe working environment through the enforcement of all Health and Safety policies.

  • Investigate any workplace vehicle accidents or personal injuries in association with Joint Health & Safety Committees, ensuring findings and corrective action are reported and actioned as required.

  • If acting as a Health and Safety Representative, participate in monthly Health and Safety meetings, and complete building safety inspections and vehicle inspections.

  • Must complete the company standard Health and Safety training online.

Administration

  • Record keeping; payroll functions; inventory control, and supply ordering.

  • Maintain Petty Cash.

  • Month End reporting: review billing and provide appropriate approvals.

  • Invoice processing.

  • Data entry (internal inventory system).

  • Selection and interviewing of candidates.

Fleet Maintenance

  • Technical knowledge and ability to perform minor vehicle repairs and maintenance.

  • Ensure the fleet is in good working order and preventative maintenance schedules are in compliance with company policy.

What we’re looking for:

  • Action-oriented, able to maintain composure under pressure.

  • Excellent organizational and communication skills.

  • Sound working knowledge of PC applications (Microsoft Office) including on a mobile device.

  • Able to manage conflicts and make accurate logical decisions.

  • Able to set targets, establish priorities, and meet goals.

  • Can effectively recruit, hire, and train staff as needed.

  • Ability to obtain a firearm licence.

  • Must be able to work flex hours, as required, including days, evenings, and weekends.

Qualifications

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