Hybrid Operations Supervisor at Brink's

About the job

The incumbent will be responsible for overseeing various lines of business (ARM/ATM/CIT, Vault, Safe & Key, and Brinks Safe Products) at their assigned location. With an emphasis on team leadership (Union and Non-Union) and process improvement, ensuring proper operating procedures, and adherence to safety and security regulations, while maximizing profitability, and maintaining customer service standards.

Responsibilities

Operations Management

• Ensure minimum productivity standards for MAC (Customer Service Response Times) and Cash in Transit (Stops/Hour).

• Maintain routes in Ocean and schedule CIT runs out of the branch.

• Responsible for daily opening of the vault; check-out & in of liability; vault balancing; provide direction and allocation of resources.

Employee & Labour Relations

• Ensure demonstration and promotion of both Company Values and Success Factors

• Engage in active communication with all branch employees to promote engagement and well-being.

• Ensure grievances are addressed in a timely fashion; make recommendations for disciplinary actions; administration of applicable Collective Bargaining Agreement.

• Ensure adequate staffing levels are maintained and scheduling creation and posting.

Customer Service

• Respond to customer inquiries as required and assist in finding solutions to any unresolved issues.

• Completion of monthly customer SLA reporting.

Security Protocol Enforcement

• Compliance with procedures and processes and ensure they are performed in accordance with the CSR/RMS and Regional requirements.

Health & Safety

• Promote and ensure a physically and mentally safe working environment through the enforcement of all Health and Safety policies.

• Investigate any workplace vehicle accidents or personal injuries in association with Joint Health & Safety Committees, ensuring findings and corrective action are reported and actioned as required.

• If acting as a Health and Safety Representative, participate in monthly Health and Safety meetings, and complete building safety inspections and vehicle inspections.

• Must complete the company standard Health and Safety training online.

Administration

• Record keeping; payroll functions; inventory control, and supply ordering.

• Maintain Petty Cash.

• Month End reporting: review billing and provide appropriate approvals.

• Invoice processing.

• Data entry (internal inventory system).

• Selection and interviewing of candidates.

Fleet Maintenance

• Technical knowledge and ability to perform minor vehicle repairs and maintenance.

• Ensure the fleet is in good working order and preventative maintenance schedules are in compliance with company policy.

What we’re looking for:

• Action-oriented, able to maintain composure under pressure.

• Excellent organizational and communication skills.

• Sound working knowledge of PC applications (Microsoft Office) including on a mobile device.

• Able to manage conflicts and make accurate logical decisions.

• Able to set targets, establish priorities, and meet goals.

• Can effectively recruit, hire, and train staff as needed.

• Ability to obtain a firearm licence.

• Must be able to work flex hours, as required, including days, evenings, and weekends.

Qualifications