Hybrid Manager Workforce Management chez CVS Health

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

The WFM Manager will support a team responsible for the development of our labor strategy and execution of that strategy in close partnership with our field team, across a 200M+ payroll budget and 4000+ frontline colleagues.

This role is highly collaborative and will work in a matrixed environment to develop and evaluate innovative strategies to achieve results. This role will also monitor and optimize these strategies through insightful analytics. The colleague will be tasked with uncovering and assessing new WFM opportunities while striving to create operational excellence.

Day to day job responsibilities may include:

Design and conducting a complex analysis using large and sometimes messy data sets -Developing key data points to guide opportunity evaluation and business case development –

Using critical thinking to frame business problems, acquire relevant data points, design analytical plans, and provide actionable insights and strategic solutions –

Brainstorming with your colleagues to build out a creative approach for a new problem -Supporting in development of a strategic roadmap related to workforce management, labor modeling, colleague scheduling, and staffing

-Developing a “story” and accompanying presentation that concisely summarizes findings across several initiatives and creates specific recommendations for the leadership team

-Building dashboards and reports to track the results of a new initiative -Working to refine and automate meaningful data so insights can be updated and provided regularly

-Preparing materials and presentations in a way that can be easily understood by non-subject matter experts

• 3-5+ years of experience with strong preference for experience in
  • Workforce management and industrial engineering
  • Financial forecasting
  • Healthcare operations & analytics

• Can communicate effectively and succinctly with a diverse range of stakeholders, both verbally and on paper, and with all levels of an organization
• Foster effective working relations with and persuade diverse business leaders based on fact and reason, with an emphasis on achieving tangible results.

• Strong analytic skills and fluency in Microsoft Excel, Teradata a plus

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$66,330.00 - $145,860.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 04/27/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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