Hybrid EDM Team Leader chez Air Liquide

Air Liquide Europe Business Services (ALEBS) was created in 2019 in Lisbon, Portugal with the mandate to provide financial services for Air Liquide European entities. In the space of 4 years, it has expanded to over 400 employees based in 3 office locations: Lisbon, Tomar and Guarda. The geographical scope was extended to include, besides the European affiliates also entities located in Africa, Middle-East and India, and the operational scope was extended and includes today not just Finance, but also Human Resources.

 

How will you CONTRIBUTE and GROW?

 

The HR Transformation is one of the largest transformational projects that Air Liquide engaged in over the last years and will meaningfully impact our ways of working. Joining the team will provide you with an opportunity to work in an international cross-BL/BU project environment with a lot of visibility, where we will be able to take the next steps in our digitization journey and will positively influence our employee experience all across Europe & AMEI.

Note: This position is open for 3 locations: Lisboa, Tomar and Guarda

 

As a EDM Team Leader, your General Responsibilities:

• Manage a team of EDM HR BSC that provide first level of HR services support to Euro & AMEI HR BSC’s customers

• Guide, train and coach team members with daily activities and projects to ensure high quality services delivery

• Collaborate effectively with other teams to ensure an integrated approach to HR service delivery

• Communicate effectively with internal and external stakeholders (customers, vendors, etc)

• Ensuring delivery of services in accordance with agreed performance levels (KPI) and in line with legal/regulations (compliance), continuously driving improvement activities/projects (simplification, standardization, automation) for service excellence and consistent customer experience

• Identify and develop relevant service performance measures for the team to improve quality of services delivery

• Identify and implement process improvements initiatives including identifying technology opportunities to optimize processes.

• Communicate effectively with internal and external stakeholders (customers, vendors, etc)

• Lead the team in resolving complex issues that arise

• Managing the cost-effective operation and high performance of the BSC HR Team. This includes ensuring the efficient and effective processing of the daily and monthly tasks performed by the team 

• Be compliant with Service Level Agreements set with the entities of the Group and the analysis of Key Performance Indicators 

• Be involved in all necessary audit and compliance matters

• Collaborate effectively with other teams to ensure an integrated approach to HR service delivery including participation in the service review meetings with clients if required

• Reporting directly to the HR BSC EDM Manager

 

Are you a MATCH?

 

• Degree in Human Resources Management other Social Sciences or administrative equivalent discipline

• Experience in Human Resources environment (recommended and in shared services environment will be considered a plus)

• Strong organizational and time-management skills

• Excellent interpersonal skills (collaborative and team oriented with cross-functional collaboration background)

• Excellent verbal and written communication skills with the ability to interact professionally with a diverse group of people including managers, executives, business partners and subject matter experts from various countries, cultures and business levels

• Ownership

• Acts as coach/mentor. Leads by example.

• Sets team/group goals and has accountability for achieving goals.

• Analytic thinking and pragmatic approach

• Promotes best practices, works to improve processes

• Ability to work in a fast-paced and customer -focused environment

• Ability to act in a confidential and sensitive manner

• High sense of commitment and responsibility

• Fluent in English - Mandatory

• Other european language is a plus

• Availability to travel when possible and necessary

 

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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