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Sponsorisé par ExponentAbout AutoFi
AutoFi is the leading provider of digital commerce technology that powers the sales and finance experiences for the most innovative brands and dealers in automotive. The AutoFi platform enables a more transactional buying experience with $4B in funded loans processed through AutoFi annually. AutoFi’s dynamic selling platform empowers dealers to sell vehicles more efficiently and profitably, both online and in the showroom. We are funded for years of future growth and backed by investors including Crosslink Capital, Santander Holdings USA, SVB Financial Group, Ford, BMW iVentures and JP Morgan Chase.
Our team is diverse - spread out across the U.S. and Canada, we have backgrounds from finance and technology as well as deep experience in all areas of the auto space. We’re empathetic, gritty, curious, and humble owners of this business and are supported by some of the biggest names in the auto and financial industries as commercial partners. We’ve never been more excited about the opportunity in front of us to help transition the auto industry from offline to online. If changing a trillion-dollar industry sounds exciting, we’d love to hear from you.
For more information, visit www.autofi.com.
About the Role
Reporting into the Head of Operational Services, the Dealer Partner Support Specialist works directly with our Dealership and Dealer Group partners to ensure their program parameters are maintained and functioning as intended post implementation, supporting the ongoing evolution of their programs and steady-state needs. You will become a subject matter expert with a deep understanding of AutoFi’s suite of products and services, what activities can be taken to provide stability as well as enhance our Partner’s experience with AutoFi, and be able to provide exceptional support to both internal and external Clients alike.
Partner Performance Services plays a key role in operating as the first line of support for all of AutoFi’s clientele, inclusive of individual Dealerships, Vendors and Enterprise level Partners. They triage all incoming requests, resolve general inquiries, make program adjustments, and ensure Clients/Partners are able to connect with the appropriate resources. They monitor program performance, proactively taking steps to resolve potential gaps and capitalize on enhancement opportunities.
An ideal candidate will have strong communication, time management and organizational skills, as well as an ability to work effectively with highly technical and non-technical teams alike across varying levels of management. They must have excellent attention to detail, and be able to work under pressure and cross-functionally in a fast paced environment. Each member of our team is challenged to contribute in a variety of capacities across the entire organization and show their individual strengths, from product to customer experience.
