Hybrid Technical Support Specialist - Customer Service (m/w/d) chez FARO

FARO is an imaging company - and an imagining company. We envision a better, more insightful, and more powerful world realized through digital 3D means and measurement technologies. Right from the start, we have helped our customers make better decisions - faster and more accurately than anyone else in the industry.   

We work with the largest companies on the planet to provide the solutions that enable them to overcome their most pressing industry challenges. In aerospace and automotive, we work with firms like SpaceX, NASA, Tesla and Volvo among others. In the construction industry, we work with the largest builders to scan and design astonishing projects. For public safety professionals, our forensics scanning tools solve crimes and document scenes with high tech gear you probably see on CSI and in the movies!  

Learn more about FARO here 

We believe that if it can be dreamed it can also be measured. And if it can be measured, it can also be realized. 

We are seeking a Technical Support Specialist - Customer Service (m/w/d), located in Portugal, Porto. 

How you will make a difference @ FARO 

• Respond to both internal and external customer inquiries related to the organization’s hardware and software products
• Deliver service and support, basic guidance, troubleshooting and solutions or answers as listed in the guidelines
• Liaison between technical repair and customer, providing details on quote and repair letters
• Manage incidents, product defects, software license and case escalations
• Maintain detailed notes and documentation for each support incident and customer related information in the ticketing system
• Closely cooperate with the other support level teams to ensure an excellent Customer Experience along the Support Chain

This position requires 

• Strong service-oriented mindset
• Strong communications skills
• Fluency in English, any other European language e.g., German, Italian are preferred. Spanish, French is a plus.
• Commercial or technical education (apprenticeship)
• Demonstrated work experience in a service-oriented organization

FARO offers 

• In general, a permanent employment contract  

• Meal Allowance: Enjoy a generous meal allowance of 8.32€ per day, helping you savour a variety of delicious options during your breaks. 

• Comprehensive Health Insurance: We provide extensive health insurance coverage for you and your spouse, ensuring peace of mind for your family. 

• Generous Vacation Policy: With 22 days of paid vacation, you'll have plenty of time to relax and recharge. 

• Flexible Working Hours: We understand the importance of work-life balance and offer flexible working hours to suit your schedule. 

• Office Perks: Our office is stocked with free drinks and fresh fruit, keeping you refreshed and energized throughout the day. 

• Prime Location: Our office boasts a stunning terrace with panoramic views of the city and river. You'll be just steps away from a vibrant selection of shops and restaurants, perfect for your lunch breaks or after-work activities. 

• On-site Coffee Shop: Take advantage of our cozy coffee shop located on the 5th floor, ideal for quick breaks or casual meetings. 

Inclusive 

At FARO, we are committed to encouraging different perspectives and ideas that foster innovation.  We believe that we are strongest with a diverse team of employees.  We want every FARO employee to feel our commitment to showing respect for all and encouraging open collaboration and communication. 

Join us. Become part of a dynamic organization that values quality, leadership, teamwork, honesty and openness as a way of life in conducting our business.