Hybrid Intern – Customer Service chez GlobalHR

Date Posted:

2025-02-25

Country:

Singapore

Location:

5 Tuas Drive 2, Singapore

Position Role Type:

Unspecified

Projects
1.    Mapping Customer Support End-to-End Value Stream (VSM):
              o    Document and analyze the CS processes from start to finish.
              o    Identify inefficiencies, redundancies, and bottlenecks.
              o    Provide actionable insights for process optimization.
2.    Supporting the Development of the Customer Support PowerBI Tool:
              o    Assist with data gathering, cleansing, and integration into PowerBI.
              o    Collaborate on the design of dashboards to meet stakeholder needs.
              o    Test and refine the tool for accuracy and usability.
3.    Building Business Databases:
              o    Create and structure databases for customers, performance metrics, and financial data.
              o    Ensure data accuracy, consistency, and accessibility.
              o    Support ongoing database maintenance and updates.
4.    Reviewing Customer Support Standard Work:
              o    Assess existing standard work documents against current practices.
              o    Identify misalignments and inefficiencies.
              o    Recommend updates and improvements to streamline operations.
 

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