Hybrid Service Program Manager at GE Healthcare

Job Description Summary

As the Service Program Manager, you will drive overall client satisfaction based on consistent delivery of a total GE HealthCare support solution. Responsible for managing the success of the relationship with a healthcare system in Southern California to achieve the goals and objectives identified by the customer and GE HealthCare. Provides the client with a single point of contact for all service operations, developing a strategy to ensure client retention, and growth through close interaction with the sales teams.

Job Description

Summary of Job Responsibilities:
The Service Program Manager will be responsible for leading multiple projects within the service business unit including installations, service, and comprehensive asset management. The individual will support project budgets, resources, schedules, risks and results to meet customer requirements and ensure successful outcomes. Acting as the single point of contact for service issue escalations, the SPM must have excellent communication skills and be able to effectively communicate both internally and externally.

Responsibilities:
• Manage one or more medium sized service programs with numerous projects occurring simultaneously.
• Drive improved customer satisfaction through effective program management
• Work closely with sales to understand customers' needs and expectations
• Collaborate with internal teams (i.e., engineering, supply chain, finance) on program delivery and enhanced offerings
• Monitor program performance against schedule and customer commitments
• Develop and maintain customer relationships at all levels
• Communicate program status to all stakeholders including senior management
• Facilitate/participate in program reviews as required by customer or internal management
• Ensure compliance with regulatory requirements and corporate policies and procedures

Qualifications:
• Bachelor’s degree in Business Administration, Engineering, or related field plus minimum 5 years relevant experience
• Experience managing service operations in the healthcare field strongly preferred
• Excellent interpersonal, organizational and leadership skills
• Proven track record in successfully delivering projects
• Ability to influence others without authority
• Strong analytical and problem-solving skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Strong written and verbal communication skills

For U.S. based positions only, the pay range for this position is $89,600.00-$134,400.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Additional Information

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

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