Hybrid Customer Care Technician (Warranty) presso Brookfield Properties

Location

Edmonton - 202, 5103 Windermere Blvd. SW

Business

At Brookfield Residential, a leading North American land developer and homebuilder for over 65 years, we have had one goal in mind – creating the best places to call home. From the development of award-winning, master-planned communities to the creation of well-designed homes, we are committed to cultivating exceptional life experiences for our customers, partners, employees, and members of the community.

As part of Brookfield — one of the largest alternative asset managers in the world — we harness our resources to bring a fresh approach, unparalleled creativity, relentless innovation, and sound Sustainability practices to the planning, development, and management of buildings everywhere. From offices, retail spaces, and logistics facilities to multifamily residences, hospitality establishments, and mixed-use structures — we are reimagining real estate from the ground up.

If you're ready to be a part of our team, we encourage you to apply.

Job Description

Overview:

The Customer Care Technician is responsible for conducting scheduled Customer Orientations (2, 12, and 18-month warranty reviews) and handling “call-in” service requests. You will inspect and address homeowner warranty concerns, ensuring compliance with Brookfield Residential’s Service and Warranty Policies and Provincial New Home Warranty guidelines. This role also includes managing after-hour emergency services on a rotational basis.  
 

Key Deliverables:

• Communicate professionally and courteously with homeowners and trades

• Educate homeowners on maintenance and product performance

• Set clear expectations for homeowners throughout the service process

• Provide feedback and solutions for recurring issues; suggest product/practice improvements

• Attend regular departmental meetings

• Access homes during construction to mitigate potential warranty issues

• Use troubleshooting skills and tools to resolve complex home issues

• Conduct thorough home inspections at 2-, 12-, and 18-month post-occupancy

• Support pre-occupancy and possession inspections

• Apply New Home Warranty guidelines to determine warranty items

• Report key service metrics to the Supervisor

• Communicate pending customer escalations or unusual situations to the team

• Coordinate and manage work order details and schedules

• Execute complex repairs and ensure high-quality workmanship

• Hold trades accountable for service performance

• Assess and mitigate safety hazards for yourself and trades

What You Bring:

• 3 to 5 years Residential Construction or Renovation Experience

• Progressive Customer Service Experience

• Proficient computer skills

• Excellent interpersonal and communication skills

What We Offer:

• Competitive compensation

• Excellent extended medical, dental, vision benefits beginning day 1

• RRSP program, contributions beginning day 1

• Paid Volunteer Hours

• Paid Parental leave

• Family planning assistance including IVF, surrogacy and adoptions options

• Wellness and mental health resources

• Pet insurance offering

• A culture based on our values of Passion, Integrity and Community

#LI-BT1

#BRP

We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted. Candidarsi ora