Hybrid Customer Solutions Project Manager chez Aussie Broadband

At Aussie Broadband, we're on a mission to change the game.

Join us as a Customer Solutions Project Manager, where you'll collaborate with key stakeholders at all levels, overseeing project planning, end-to-end delivery coordination, and enhancing seamless customer experiences.

This is a permanent full-time, hybrid position. Ready to be part of the change?

At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of ‘Be good to people’ everyday. 

Join us as we continue to grow and make a mark as the 5th largest telco in Australia!

Why work for Aussie? 

Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we’re growing fast and not slowing down!

Our fantastic culture lives and breathes our values: 

• Don't be ordinary, be awesome

• Think BIG

• No bullsh*t

• Be good to people

• Have fun

We are proud to be a B Corp Certified company, which means we’re good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.

We care about our community through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering.  

But don’t just take our word for it – We have been named one of the top employers in Australia by HRD magazine.

The good stuff

• 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)

• Discounted internet up to the value of $109 per month

• 20% off our Mobile services 

• Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more

• Celebrating you! With monthly rewards and recognition

• Internal training and resources for you to continue to learn, grow and achieve your career goals

• Yearly allowance for amazing Aussie merch

• Fitness Passport for access to multiple gyms and pools across Australia

Let’s talk about you

To be successful in this role you will have:

• Understanding of the Telco industry

• Project Management expertise with methodologies like PRINCE2, AGILE, PMBOK, and MS Project

• Minimum 3 years' experience in a similar role within telco or ISP

• Proven track record in managing projects meeting schedule, budget, and key performance metrics

• Passion for exceeding customer expectations

• Demonstrated ability to foster positive relationships with internal teams and suppliers

• Thrives in a dynamic environment, showcasing agility, decisiveness, collaboration, and effective communication

How will you support our “Why?”

• Manage projects using best practice methodologies

• Conduct kick-off meetings for new projects, understanding context and preparing business cases

• Coordinate end-to-end delivery, including procurement, ensuring tasks meet timeframes and budget

• Provide regular and accurate status updates to stakeholders

• Collaborate with stakeholders to enhance service delivery

• Manage project team availability, identifying additional resource needs and escalating when necessary

• Maintain records of customer interactions and provide feedback on team members for consideration and inclusion in their development and training plans

• Contribute to the operational and strategic planning processes of the Customer Solutions PMO

Ready to join?

Hit the apply button to submit your application and our fantastic team will be in touch!

Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire.

If you have any questions, get in touch today with our team at careers@team.aussiebroadband.com.au

Just a heads up, we can’t take applications through email, so make sure you apply via the job link we've set for this role, so you don't miss out!

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