Hybrid WFM Analyst chez Ubiquity

Let's tomorrow, together.

At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.

Sound like the right fit? Your tomorrow looks bright at Ubiquity.

Your Role:

The WFM Analyst is responsible for managing and ensuring that the service level agreements for various programs are met. Ensures that organization has the right people with the right skill in the right place at the right time. The WFM Analyst monitors real-time staffing congruent to the plan and reports discrepancies noted. Real time and historical data are analyzed to better scheduling in partnership with Operations.

Qualifications Experience

• Ability to create reports in Excel

• Attention to detail and high level of accuracy
   

Qualifications Education

• Graduate of any bachelor's degree
   

Skills/Knowledge/Abilities

• Ability to take initiative

• Ability to analyze results and recommend solutions.

• Flexible team player with a positive attitude

• Knowledge in MS Excel and MS Powerpoint

• Ability to work a flexible schedule (graveyard/shifting schedule)

• Demonstrated ability to communicate ideas clearly and concisely

• Capable of managing multiple, simultaneous projects

• Problem solving skills

• Flexibility in handling different tasks assigned by manager/supervisor.

What we do.

Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation.

Come as U are, because U Matter at Ubiquity.

We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.