Hybrid IAM Delivery & Customer Excellence Lead chez Guidepoint security
Guidepoint security · Remote in the United States, États-Unis d'Amérique · Hybrid
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Sponsorisé par OysterGuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. By taking a three-tiered, holistic approach for evaluating security posture and ecosystems, GuidePoint enables some of the nation’s top organizations, such as Fortune 500 companies and U.S. government agencies, to identify threats, optimize resources and integrate best-fit solutions that mitigate risk.
We are seeking an experienced IGA Delivery & Customer Excellence Lead to drive seamless execution of IAM solutions, enhance customer satisfaction, and establish best practices for delivery. This role combines strategic delivery oversight, customer engagement, and collaboration with vendors to create a frictionless model for Identity Governance and Administration (IGA) sales execution and implementation.
Key Responsibilities
Delivery & Execution
- Lead multiple IAM project workstreams, ensuring smooth implementation and alignment with customer needs and expectations
- Develop and implement mutual deployment plans with vendors and customers to enhance delivery efficiency.
- Establish measurable and repeatable IAM delivery processes, reducing escalations and improving response times.
- Utilize OpenAir and other tracking systems to monitor project budgets, burn rates, and delivery timelines.
- Identify and track key IAM deployment risks, ensuring proactive resolution.
- Ensure projects align with labor, quality, and compliance standards.
Customer Success & Engagement
- White Glove Treatment: Identify key customers for premium delivery services, enhancing their IAM experience.
- Meet with strategic customers before deal closure to ensure a smooth transition from sales to delivery.
- Develop an after-sale touchpoint model, ensuring continuous engagement and long-term customer satisfaction.
- Conduct in-person visits to at least five customers per quarter to reinforce relationships and gather feedback.
Vendor & Stakeholder Collaboration
- Foster strong relationships with IAM technology vendors, sales teams, and solution engineers to streamline implementation.
- Work with vendors to create technical escalation models and internal escalation tools.
- Collaborate with sales and technical teams to identify optimal delivery models across different regions.
- Organize technical events with vendors to enhance expertise and alignment.
Process Improvement & Governance
- Establish and refine best practices for IAM service delivery, ensuring consistency across engagements.
- Develop and track time-to-value models to assess IAM implementation efficiency.
- Lead governance discussions on IAM program performance, ensuring continuous improvement and innovation.
- Support requirement gathering for IAM technical vision, ensuring alignment with business agility goals.
Required Experience & Qualifications
- 5+ years of experience in IAM project delivery, including IGA, PAM, and Access Management solutions.
- Strong background in IAM integrations.
- Hands-on experience with IAM deployment, including joiner, mover, leaver workflows and security controls.
- Familiarity with IAM security frameworks, APIs (REST/SOAP), Java, PowerShell, and Python.
- Experience in customer engagement and success strategies, particularly in high-value IAM deployments.
- Strong project management experience, including delivery planning, budgeting, and risk management.
- Ability to work independently with business stakeholders to develop both internal and external content.
- Excellent verbal and written communication skills, with experience leading technical discussions.
Educational Requirements
- Bachelor’s Degree in Information Technology, Cybersecurity, or related field; or equivalent experience.
We use Greenhouse Software as our applicant tracking system and Zoom Scheduler for HR screen request scheduling. At times, your email may block our communication with you. Please be sure to check your SPAM folder so that you don't miss updates on your application.
Why GuidePoint?
GuidePoint Security is a rapidly growing, profitable, privately-held value added reseller that focuses exclusively on Information Security. Since its inception in 2011, GuidePoint has grown to over 1000 employees, established strategic partnerships with leading security vendors, and serves as a trusted advisor to more than 4,200 customers.
Firmly-defined core values drive all aspects of the business, which have been paramount to the company’s success and establishment of an enjoyable workplace atmosphere. At GuidePoint, your colleagues are knowledgeable, skilled, and experienced and will seek to collaborate and provide mentorship and guidance at every opportunity.
This is a unique and rare opportunity to grow your career along with one of the fastest growing companies in the nation.
Some added perks….
- Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions)
- Group Medical Insurance options: Zero Deductible PPO Plan (GuidePoint pays 90% of the premium for employees and 70% for family plans (spouse/children/family) or High Deductible Health Plan with HSA (GuidePoint pays 100% of the employees premiums and 75% for family plans (spouse/children/family) and GPS will contribute in one lump sum: ($500 per EE annually / $1000 per family annually (includes spouse/children/family options)
- Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans
- 12 corporate holidays and a Flexible Time Off (FTO) program
- Healthy mobile phone and home internet allowance
- Eligibility for retirement plan after 2 months at open enrollment
- Pet Benefit Option
