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Remote Chat Support Agent

ADF Medical Services Inc. · Des Moines, Estados Unidos De América · Remote

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Description

Remote Chat Support Agent — ADF Medical Remote | Full-time or Part-time | Entry-Level Welcome | Immediate Hire

About the Role ADF Medical is hiring friendly, fast-typing, and patient Remote Chat Support Agents to assist our patients and clients through our online chat platform. This is a phone-free position — all communication is done through text-based chat. If you are a great communicator, enjoy helping people, and want to work entirely from home, this is the perfect opportunity for you.

Requirements

Responsibilities

  • Respond to patient and client inquiries through live chat in a timely manner
  • Provide accurate information about ADF Medical services and products
  • Assist patients with appointment scheduling and general questions
  • Troubleshoot basic issues and escalate complex cases to the appropriate team
  • Maintain a friendly, professional, and empathetic tone in all interactions
  • Update patient records and document chat interactions accurately
  • Meet daily chat volume and customer satisfaction targets

Benefits

What We Offer

  • Competitive hourly pay
  • No phone calls — chat only
  • Flexible scheduling — morning, afternoon, and evening shifts available
  • 100% remote — work from anywhere
  • Paid training provided
  • Health benefits for full-time employees
  • Performance bonuses for top agents
  • Career growth opportunities within ADF Medical
  • Supportive team environment with regular check-ins and coaching