Service-design Trabajos a distancia y desde casa ∙ Página 6

10000 Trabajos a distancia y desde casa en línea

Customer Service Representative- Manufacturing

Vomela · High Point, Estados Unidos De América · On-site

  • Oficina en High Point
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Description

  • CSR’s interact regularly with customers, Sales Representatives, Estimating, Production, Prepress, Purchasing and Delivery departments as well as with other CSR’s and outside vendors
  • Responsible for daily workflow: reviews daily job report each morning to ensure all jobs are on schedule; reviews daily delivery reports and discusses any delivery concerns with the appropriate supervisors; reviews and write-up proofs to go out to clients throughout the day; turns in proofs to production when they return from customers; fills out the proper forms necessary to account for changes and additional charges; ensures jobs match the quotes before turning them into production; has jobs re-quoted if needed and informs customers of price changes in writing; enters jobs into the system; writes job number and date on all supplied materials; ensures lasers are provided to production on ALL jobs; provides folding dummies on book work; prints out Sales Call Log (“ARMS”) and discusses with Sales Representative who is to contact which accounts and when
  • Resolve customer questions and problems as they arise 
  • Analyzes increases or decreases of business within an account and identifies reasons per quarter in combination with sales

Requirements

  • High School diploma or equivalent experience
  • Two years of college preferred
  • One year of experience in the printing of graphics industry
  • One year of experience in customer relations
  • Excellent interpersonal and communication skills
  • Problem solving ability 
  • Ability juggle numerous tasks and withstand pressure
  • Ability to fluently communicate, both in writing and verbally in English
  • Basic computer skills
  • Ability to establish and maintain positive relationships with customers and coworkers

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability