Service-design Trabajos a distancia y desde casa ∙ Página 28

Description

Mercier Consultancy is excited to offer a fantastic opportunity for a German Speaking Customer Service Representative for our Client’s Consumer Electronics Brand, with the unique chance to work in Greece. In this pivotal role, you will provide exemplary support to our German-speaking customers, assisting them with inquiries related to a wide range of consumer electronics products.

Your fluency in German will be essential as you help customers navigate product features, troubleshoot issues, and ensure they have a seamless shopping experience. You will play a key part in enhancing customer satisfaction and loyalty within the rapidly evolving consumer electronics market.

Responsibilities

• Deliver high-quality customer service in German through phone, email, and chat regarding consumer electronics inquiries
• Assist customers in understanding product specifications, availability, and order processes
• Troubleshoot technical issues and provide solutions to enhance product usage
• Document all customer interactions accurately in our CRM system
• Collaborate with internal teams to resolve customer issues effectively
• Gather feedback from customers to improve our product offerings and services
• Stay informed about the latest trends in consumer electronics to provide knowledgeable assistance

Requirements

• Fluency in German and English, with excellent verbal and written communication skills
• Strong customer service orientation with a proactive approach to problem-solving
• Previous experience in customer service, particularly in consumer electronics or technology, is preferred
• Able to manage multiple inquiries in a fast-paced environment
• Detail-oriented with excellent organizational abilities
• Genuine interest in consumer electronics and technology
• Familiarity with customer support software and CRM systems is a plus

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...