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Guest Experience Associate - Exhale Spa - Full Time

Ocean Casino Resort · Atlantic City, Estados Unidos De América · On-site

  • Oficina en Atlantic City
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Description

Exhale Spa is seeking an outgoing, hospitality-focused Guest Experience Associate to deliver exceptional service while supporting spa operations, membership sales, and retail revenue.

 

Responsibilities

  • Welcome guests and provide an outstanding spa and fitness experience.
  • Answer phones, schedule appointments, and manage reservations using Mindbody.
  • Process transactions accurately, including cash handling, credit card payments, memberships, and gift cards.
  • Utilize InfoGenesis POS systems for retail and service transactions.
  • Identify upselling and cross-selling opportunities by recommending services, memberships, packages, and retail products.
  • Support membership sales, renewals, and guest retention efforts.
  • Maintain a clean, organized front desk and retail boutique area.
  • Resolve guest concerns professionally and efficiently.

Requirements

  • Excellent customer service and communication skills.
  • Experience with Mindbody and InfoGenesis preferred.
  • Cash handling and payment processing experience.
  • Proven ability to drive sales through consultative recommendations and guest engagement.
  • Strong computer proficiency and ability to multitask in a fast-paced environment.
  • Hospitality, spa, fitness, hotel, or retail experience preferred.
  • Ability to stand for extended periods of time.

Benefits

Pay: $18 per hour

 

This role is ideal for someone who is passionate about creating memorable guest experiences while contributing to membership growth, retail sales, and overall business success.