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Description

Mercier Consultancy MD is excited to invite applications for a German Speaking CRM Support role focusing on Customer Platforms, with the opportunity to work in the beautiful setting of Greece. In this position, you will play a critical role in assisting German-speaking clients, ensuring they have a smooth and efficient experience with our customer relationship management systems.

Key Responsibilities

• Provide high-quality support to German-speaking clients using CRM platforms via phone, email, and online chat.
• Assist customers with inquiries regarding CRM functionalities, account management, and troubleshooting issues.
• Document customer interactions in our CRM system accurately to track issues and solutions.
• Collaborate with technical teams to resolve complex queries and suggest improvements to client processes.
• Conduct training sessions for clients on effective usage of the CRM platform features.
• Stay updated on product enhancements and industry best practices to provide relevant support.

Requirements

• Fluency in German (both written and spoken) is essential; proficiency in English is highly desirable.
• Experience in customer support, particularly within CRM systems, is advantageous.
• Strong analytical and problem-solving abilities with a customer-focused approach.
• Excellent communication skills and the ability to convey technical information clearly.
• Familiarity with CRM software and customer support tools is a plus.
• A proactive attitude with an eagerness to help customers succeed.
• Willingness to embrace a new culture and relocate to Greece.

Benefits

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...