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Description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized as a leader in connecting top-tier talent with world-class organizations across the European BPO and technology sectors. We specialize in sourcing professionals for high-growth industries, ensuring our candidates find rewarding careers that align with their personal and professional ambitions.

Job Overview

We are currently seeking passionate individuals for an Italian Speaking Gaming Customer Service Support position in Bulgaria to join a prestigious industry leader in the Gaming & Esports sector. If you are looking for exciting jobs in Bulgaria that offer a perfect blend of professional growth and an international lifestyle, this is the career-defining opportunity you have been waiting for.

Key Responsibilities

• Provide high-quality technical and account support to players via chat, email, and telephone in Italian.
• Stay updated on the latest Gaming & Esports titles to offer expert assistance and deepen player engagement.
• Resolve complex player inquiries regarding account security, payment methods, and game functionality.
• Maintain a deep understanding of gaming industry trends and community standards to ensure top-tier support.
• Foster a positive player experience, reflecting the brand’s reputation as a leader in the international esports market.
• Contribute to the internal knowledge base by documenting recurring technical issues and potential game bugs.
• Collaborate with cross-functional teams to escalate critical technical incidents effectively.

Requirements

• Native or fluent Italian (spoken and written).
• Valid EU passport (mandatory).
• A strong passion for the Gaming & Esports industry and an understanding of modern gaming platforms.
• Excellent communication skills with a customer-centric approach.
• Ability to work effectively in a multicultural team environment in Sofia, Bulgaria.
• Previous experience in customer support is an asset, though not mandatory if your passion for gaming is evident.

Benefits

What We Offer

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Training to ensure you excel in your Italian Speaking Gaming Customer Service Support position in Bulgaria.
• Health Insurance and comprehensive benefits package.
• Fully Paid Relocation Package (flight, transfer, hotel) to ensure a seamless transition to your new home.
• Modern, high-end office environment within the vibrant hub of Bulgaria.
• And Much More, including team-building events and career development pathways.

Life in Bulgaria

Choosing one of our available Italian-speaking jobs means embracing a dynamic lifestyle in the heart of the Balkans. Bulgaria is a country where ancient history meets modern innovation, offering a rich cultural heritage, breathtaking mountainous landscapes, and a surprisingly warm climate that makes life in Bulgaria an incredible experience for expats.

Sofia, the capital, is a bustling center for global business, offering an affordable cost of living paired with high-quality amenities. When you move to Bulgaria for this role, you will discover world-class cuisine, a thriving nightlife scene, and a community of international professionals, making it one of the top destinations for those seeking to build their career while enjoying a high quality of life.

How to Apply

Are you ready to join the elite, fast-paced world of gaming? If you possess the required skills and are excited to start a new chapter, click Apply Now to submit your application to Mercier Consultancy Group. Our recruitment team looks forward to reviewing your profile for this exciting Italian Speaking Gaming Customer Service Support position in Bulgaria!