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Description

Mercier Consultancy MD is thrilled to announce openings for German Customer Service roles in Greece, offering a unique opportunity with paid relocation. This position is ideal for individuals who are passionate about customer service and wish to experience life in beautiful Greece while working with a dynamic team. You will help German-speaking customers navigate their queries and provide top-notch support.

Key Responsibilities

• Manage customer inquiries from German-speaking clients via phone, email, and chat, addressing their concerns promptly.
• Provide information on products, services, and policies in a clear and friendly manner.
• Resolve customer complaints and issues effectively, ensuring customer satisfaction and retention.
• Document all customer interactions in the CRM system to ensure accurate tracking and resolution of issues.
• Collaborate with other departments to enhance service delivery and resolve complex inquiries.
• Stay up-to-date with company offerings and industry trends to provide informative assistance to customers.

Requirements

• Fluency in German (both written and spoken) is essential; knowledge of English is advantageous.
• Prior experience in customer service or a related field is preferred.
• Excellent communication skills with a customer-centric approach.
• Ability to handle inquiries and resolve complaints with professionalism and empathy.
• Strong organizational skills and the ability to multitask effectively in a fast-paced environment.
• Familiarity with CRM software and customer service tools is desirable.
• Willingness to work flexible hours, including weekends and holidays if needed.
• Open to relocating to Greece; relocation package provided.

Benefits

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...