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Description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with industry-leading organizations across Europe. We take pride in our curated approach to career placement, ensuring that our partners find the perfect fit while our candidates secure life-changing opportunities in prestigious sectors.

Job Overview

We are currently seeking a motivated professional for the Dutch Speaking - Customer Care Agent For Eneco position in Greece. This remote role offers a unique opportunity to represent a major player in the energy industry while enjoying the benefits of working from your home base within Greece.

Key Responsibilities

• Serve as the primary point of contact for Eneco customers, providing expert guidance on energy solutions and billing inquiries.
• Assist customers with the management of their energy accounts, including meter readings, contract updates, and service adjustments.
• Promote sustainable energy practices by educating customers on Eneco’s green initiatives and renewable energy products.
• Resolve technical and service-related issues with empathy and efficiency, maintaining high levels of customer satisfaction.
• Process customer data accurately within internal systems, ensuring compliance with energy sector regulations.
• Contribute to the continuous improvement of the service experience by providing feedback on common customer concerns within the energy market.
• Collaborate with cross-functional teams to ensure seamless service delivery for all Dutch-speaking clients.

Requirements

• Native or fluent Dutch (spoken and written).
• Valid EU passport (mandatory).
• Professional proficiency in English for internal communications and training.
• Exceptional communication skills with a focus on problem-solving in a fast-paced energy sector environment.
• Ability to work remotely from any location within Greece.
• Customer-centric mindset with a drive to succeed in one of our most popular Dutch-speaking jobs.

Benefits

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training programs to ensure your success in the energy industry.
• Health Insurance coverage.
• Monthly Performance Bonus to reward your hard work.
• Special Benefit: 2 Extra Salaries Per Year (13th and 14th salary).
• Opportunity to join a dynamic team of professionals in Greece through our exclusive selection of jobs in Greece.
• And Much More...

Life in Greece

Choosing one of our remote Dutch-speaking jobs means you can enjoy the Mediterranean lifestyle that Greece is famous for. With its stunning climate, rich history, and world-renowned culture, Greece provides an unparalleled quality of life for remote workers who value a balance between professional achievement and leisure.

Living in Greece allows you to experience world-class Mediterranean cuisine and a warm, inviting social atmosphere every single day. We are excited to offer this Dutch Speaking - Customer Care Agent For Eneco position in Greece, inviting you to build a career in a country that offers both professional growth and a vibrant, sunny way of life.

How to Apply

If you are ready to take the next step in your career and join a leading consultancy firm, we encourage you to Apply Now to start your journey with Mercier Consultancy Group. We look forward to reviewing your application for this exciting role in the energy sector.