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Description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging top-tier talent with world-leading brands across Europe. We specialize in sourcing candidates for high-impact roles, ensuring that our professionals find not just a job, but a career-defining experience in the heart of Europe’s most dynamic markets.

Job Overview

We are currently seeking an enthusiastic professional for a Polish Speaking Fitbit Customer Support Specialist position in Bulgaria. This role is a unique opportunity to join the thriving Fitness & Wellness industry, where you will provide expert assistance to users of the world’s leading wearable health technology.

Key Responsibilities

• Deliver exceptional customer support to Polish-speaking users of Fitbit devices and software applications.
• Troubleshoot technical issues related to health tracking, sync connectivity, and wearable device performance.
• Advise customers on fitness goals, heart rate monitoring features, and overall wellness ecosystem integration.
• Maintain high levels of customer satisfaction by resolving inquiries through email, chat, and phone channels.
• Stay updated on the latest developments within the Fitness & Wellness industry to provide accurate product information.
• Contribute to the success of our client by meeting quality benchmarks and key performance indicators.
• Participate in collaborative team sessions to optimize support strategies for the Polish market.

Requirements

• Native or fluent Polish (spoken and written).
• Valid EU passport (mandatory).
• Passion for health, technology, and the Fitness & Wellness industry.
• Strong problem-solving skills and the ability to explain technical concepts clearly to end-users.
• Availability for an on-site assignment in Sofia, Bulgaria.
• Previous experience in customer service or support roles is highly preferred for this Polish Speaking Fitbit Customer Support Specialist position in Bulgaria.

Benefits

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel) included to assist your move for one of the most exciting jobs in Bulgaria.
• Monthly Performance Bonus.
• A vibrant, multicultural office environment located in the heart of Sofia.
• And Much More...

Life in Bulgaria

Choosing to pursue one of our Polish-speaking jobs in Bulgaria means immersing yourself in a culture where history meets modern convenience. Bulgaria offers a perfect climate, stunning mountain ranges, and a cost of living that allows for a high-quality lifestyle. Living in Bulgaria provides a unique chance to balance professional growth with an adventurous, sun-drenched European lifestyle.

The relocation process is seamless, with our team supporting you every step of the way as you settle into your new home in Bulgaria. You will discover that Bulgaria is not only a fantastic place to work but also a culinary hotspot with a welcoming local community. Take the leap and advance your career in the booming Fitness & Wellness sector while enjoying the many benefits of working in Bulgaria.

How to Apply

If you are ready to take the next step in your career and join a global leader in the Fitness & Wellness industry, we invite you to click "Apply Now" to submit your application for the Polish Speaking Fitbit Customer Support Specialist position in Bulgaria. Our recruitment team at Mercier Consultancy Group looks forward to reviewing your profile.