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Description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading organizations across Europe. We take pride in our ability to match skilled professionals with high-impact roles, particularly when it comes to exclusive jobs in Bulgaria.

Job Overview

We are currently seeking a motivated professional for an Italian Speaking Back Office Gaming Support Specialist position in Bulgaria to join a dynamic team in the thriving Gaming & Esports sector. This role is perfect for someone passionate about the gaming industry who is looking to advance their career in an international environment within the vibrant capital city of Sofia.

Key Responsibilities

• Provide high-level back office support to players within the Gaming & Esports ecosystem, ensuring a seamless user experience.
• Manage and resolve complex account queries, payment issues, and security verifications with professional accuracy.
• Maintain clear and effective communication with the Italian-speaking community across various digital channels.
• Monitor and analyze gaming trends to proactively address potential operational challenges.
• Collaborate with international teams to optimize support workflows and maintain industry compliance standards.
• Contribute to the ongoing success of gaming initiatives by offering technical and operational insights.
• Ensure strict adherence to data privacy regulations and gaming industry responsible gaming policies.

Requirements

• Native or fluent Italian (spoken and written) is essential for this role.
• Proven interest or experience in the Gaming & Esports industry is highly preferred.
• Excellent analytical skills with a focus on problem-solving in a fast-paced environment.
• Strong digital literacy and the ability to adapt to sophisticated gaming software and back-office tools.
• Excellent communication skills in English to collaborate within our multinational office setting.
• Valid EU passport or right to work in Bulgaria is mandatory.

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training to ensure your success in the Gaming & Esports industry.
• Comprehensive Health Insurance package.
• Fully Paid Relocation Package (flight, transfer, hotel) for a stress-free move.
• Monthly Performance Bonus linked to your professional achievements.
• Career development opportunities in one of the fastest-growing Italian speaking jobs in the region.
• And Much More...

Life in Bulgaria

Choosing to pursue your career in Bulgaria means embracing a country known for its rich history, diverse landscapes, and warm, welcoming culture. Sofia, the capital of Bulgaria, serves as a central hub for technology and gaming, offering an exceptional quality of life with a low cost of living, beautiful mountain scenery, and a bustling social scene that makes it a top choice for international professionals.

Relocating to Bulgaria provides you with the unique opportunity to experience world-class local cuisine and a Mediterranean-inspired lifestyle. As you step into this Italian Speaking Back Office Gaming Support Specialist position in Bulgaria, you will find that the country offers the perfect balance of professional growth and personal enrichment, making it one of the most exciting locations for new jobs in Bulgaria.

How to Apply

If you are ready to take the next step in your career and join a leading team in the gaming industry, we invite you to click Apply Now to submit your application to Mercier Consultancy Group. We look forward to reviewing your profile and helping you secure your future in Bulgaria.